I rarely use the scanner, so I don't know if the scanner stopped working bofore or after up-grading form Windows ME to XP. The printer operates properly but the scanner does not work either from the HP software installed on my computer, or when pressing the scan buttom on the 1210. I've downloaded new drivers and HP's diagnostic site tell me all software is installed.
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Re: Scanner not working
I understand that you are unable to scan after upgrading the compuer from ME to XP.
Please follow the below given instructions to resolve the issue.
Check for the communication between the computer and the printer as scanning needs bidirectional communication unlike printing.
To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.
Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.
If you are unable to scan using WIA, confirms that the issue is with USB drivers, please follow the below given instructions to refresh USB drivers:
1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.
NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.
The USB port is now uninstalled.
Now, restart the system. The system automatically detects and reinstalls the USB port.
Then try scanning from WIA and if that works try scanning from HP Director.
Please click on Start>>Programs>>HP>>HP Director.
If unable to scan from HP Director, search for the file " hpqscnvw " in C Drive which is the executable file for Scanning.
Double click on My Computer to open it > C Drive > Programs files > HP or Hewlett Packard > Digital Imaging > Bin Folder. Check for the file " hpqscnvw " there.
If found double click on the file to and try scanning. You can also save the short cut of the file to desktop and can use that file for scanning.
Run the scan diagnostic utility to resolve the issue.
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Most things that worked fine with Windows XP and or Vista, can fail with Windows 7 and 8, because the factory that made the hardware in the first place does not ask for certification with Microsoft for their old Hardware. They only spend time and money to get their new hardware certified on the new operating systems.
So if you manage to get any driver, just test it. The software that came with your scanner should work. (At least in the XP compatible mode)
The next thing you can try is to download any free ware scanner software. Perhaps you can get a trail version of SilverFast, for your scanner. As soon as you have to pay for the software, think of buying a new scanner, because sometimes a Windows 7 or 8 compatible film scanner is cheaper than the software.
The SilverFast software starts at 59 dollar, (not even sure they have a compatible package for your scanner) My pro version costs already 300. But perhaps you can download a trail version there to see if it works for you. (Perhaps if you remove the software or stop using when you have to pay for it, the driver keeps working??)
If you scanner only has Win XP drivers, then you have only two choices as those drivers wont work on WIN 7. One is to buy a new scanner, as you have already suggested. The other is to create a virtual machine, load WIN XP onto it, and then install the scanner drivers on the virtual machine. This should work fine as I do it for a piece of software that only works on WIN XP, however it is a bit of a inconvenience to use.
You could purchase vuescan, but quality is not like the scanner's own software under Windows XP. For some (but not me) it helps to install the hp driver in the compatibility mode (>properrties >compatability, select Windows XP (Servicepack 3)) then install with the scanner unplugged. After installation do the same (>properties >compatability, select Windows XP (Servicepack3) for all exe files in the folder with the scanner software, Than plug the scanner. It often works, but if not (like in my case) I don't know why.
Most scanners including all-in-one printers can be shared acrossed a network. Hook up the scanner to one computer. At that computer, go into the control panel and to scanners (XP that would be printers and other hardware and then scanners). Right click on the CanoScan and click sharing. You can assign a name to the device. Go to other networked computer and add the device. You should be given an option to locate device on a network. Install the same driver and software you want to use with scanner.
Note: I'm not a Mac user, I've given instructions based on Windows XP/Vista. But, process should be similar.
Did you install the software/driver? Did windows recognize your scanner in your hardware profile? Don't use the software from HP, It sucks. If the HP software is not working correctly, then Use the one provided my your operating system works great. Go your Control Panel, Printer and other Hardwares and click Scanners, make a shortcut to your task or start menu and Scan Away. For Faxes, etc. import in outlook or other email client, etc.
here is my solution --uninstal the drivers form device manager unplug the power plug on back of scanner --go to visioneer website and get the xp driver for the 4400 scanner--save instead of running the download ---right click the downloaded installer and click compatable --make to run in xp mode and click OK--install the drivers as prompted when installed restart if prompted then plug the power back into the scanner----instal drivers as prompted --unfortunately --vista wont put the icon in my computer like xp does--the solution is to open program WINDOWS PHOTO GALLERY click file at top then import from scanner etc --the familiar page will come up with your scanner to preview or scan as you did before vista----this is the way i use it on vista home basic and i dont have any problems--hopefully you wont either
This scanner was designed for 95/8/ME - operating systems The processor in the scanner is driven by DOS commands from the computer. Your computer is XP which is NTFS system. When the changer overcame Mustek and other posted cludges that were supposed to convert DOS to NTFS - none worked. You have one last chance. Go to My computer /programs/accessories/Program Compatibility Wizard- and rest the system to run as Win 98 for the Mustek software. If that does not work - New scanner.