Question about GE 21028GE3 Cordless Phone

2 Answers

Won't work on my cable line

I don't understand why my Ge telephones model 21028GE3 will not work now that I have cable telephone, they worked fine on my old Embarq line. My old fashioned dial phones work fine and new digital phones work fine but these GE phones will not work. Is there some code to change from tone to pulse or any other answers would be appreciated.

Thanks

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  • hbhodgin Feb 19, 2008

    I've got similar issues. I can talk on the phone, but it won't ring. We too have cable phone service....worked fine in our old house with bellsouth. Any helpful suggestions?

  • Pat_te_cakes Mar 24, 2008

    I've got I've got similar issues. I can talk on the phone, but it won't ring. We too have cable phone service....worked fine in our old house with bellsouth. Any helpful suggestions?

  • jellybino May 26, 2008

    Having the same problem with the GE 28821 phones. I have Comcast phone service and they won't ring and they freeze up after you press any of the buttons. It would have been nice to know they wern't compatible with cable phone service before I bought them and bought the extensions online!

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2 Answers

Yeah, I called Thompson's too....no help at all. I had the cable phone guy come out and he's never seen anything like it. Finally bought new phones and gave mine to my parents...they have bellsouth and the phones work fine there......strangest thing.

Posted on Mar 25, 2008

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I called Thompson's phone company 1-800-720-2094 (which is who GE goes through) and apparently it is a hardware issue. That couldn't offer any suggestions for the fix except to call the cable company to see if they can issue us a new hardware device. . . . apparently there is a compatability issue. . . .well, duh, ya think?!! The phones don't work with cable lines!

Posted on Mar 24, 2008

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HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

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reyjoshua07_5.jpg


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The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

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reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

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reyjoshua07_7.jpg


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reyjoshua07_9.jpg


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reyjoshua07_10.jpg


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reyjoshua07_11.jpg


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