First thing I would try is pressing F8 while booting and try to boot in safe mode.
Then log on as administrator, there usually is no password on this account.
Then get into the control panel>users. and select the user that you want to change the password for and change it.
When you boot up you should be able to get into your account. I hope this information allows you to resolve this issue. If you need further assistance please comment to this post and I will try to help you further. Thanks for using FixYa asnowman
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