Hi.
Try first going to Control Panel, then locating Audio Properties.
In there ensure that the default Audio Input device is set to the webcam, and that the microphone is not muted.
Test the camera Audio using Windows , or using the camera dedicated software. Many programs like Messengers, Skype etc. have their own options for Audio.
If you have the problem when using a software, ensure that the software settings are correct.
If none of the above is fixing the problem, try removing the camera from installed hardware list, disconnect camera USB, and reinstall camera drivers.
Restart computer and connect back the camera only when asked, or after reinstalling software and restarting.
Regards.
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