Question about George Foreman 10042 Indoor Grill
We turned on the foreman and let it heat up and when ready to use we noticed a burning smell and noticed that the top of the foreman had bubbled, not just the paint but the actual lid on top, we are afraid to use it what should we do? the foreman is a year old.
Dave in Roanoke.
Hi roanoke dave,
You clearly have a defective unit (not the kind of "hot" you want), and I'd recommend going to the customer service number below and getting a new unit. I've called them, it takes awhile to get through, but they did try to help. The automated phone attendant will also offer an email address you can use for priority service (24-hour response if I recall).
It shouldn't matter if you're in-warranty or not, what they sold you is downright hazardous. Call them on it. If they don't want to cooperate, see my note below.
And click on "George Foreman" (lower-right portion of the page), it redirects you to a secure webpage where you can register.
Part of the page reads:
"Call toll-free or visit our websites for assistance if you need more help.
Parts & Accessories:
Phone: 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET)
Service: 1-800-231-9786 (Monday-Friday, 8:30 a.m. to 8:00 a.m., ET)"
If for some reason they don't want to help, it's time to contact the consumer protection division of your state attorney-general's office and "light 'em up" (Salton, Inc) for putting out a defective (and potentially dangerous) product on the public.
If I can be of further assistance, or if you have questions, please let me know before rating me.
If this solves the issue, please rate it accordingly. My goal is to earn a "FixYa" rating from everyone I help.
Thanks for using Fixya.com,
Posted on Feb 07, 2009
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