Can't send pix

i have an hp3140 printer and a new sony digital camera. i go into the hp photo prgm, they ask what i want to do, i say 'share' follow directs, all goes well but when i hit send, it says "HP Image share requires an internet connection. make sure you are online, then click retry". i spent 2 1/2 hours with hp, even bought a tech he;p 14-day contract. they claim printer and computer are working perfect and it must be with my IP. i have wmconnect and can't reach them. wmconnect uses netscape connect so that's why i contacted you. i am on dial up so can't get on line at th same time with anyone. what now?