Question about SkyGolf SkyCaddie Handheld GPS Unit
I have added sky caddie desktop as an allowable program in my firewall and I still cannot get direct connect to work. When I connect the skycaddie through my usb port it says it cannot recognize the device. Any other suggestions to be able to get direct connect to work?
After a lot of frustration and a failed attempt to resolve with tech support I tried to sync with the power cord plugged into the wall and it worked. Give it a shot. I was told to send mine in for repairs, but this worked for me.
Best of luck.
Posted on Jun 18, 2009
Please check your power y cable cord the comes with the sg3/4 units. they have teeth or tabs on it near the screw and they tend to break if it slips while the person is trying to screw it in. that will cause the unit to not connect no more and they will need to replace it, but please don't use a broken power y cable, it will cause it to slide around and shorten it out. most of the time this occurs after the person had it for awhile or they screw it in too tight and over time that will strip it out and cause it to no longer to screw in...
Posted on Aug 16, 2008
We seem to have brought up two different issues here. If you should ever get an error on Windows stating the "USB device is not recognized/malfuntioned" you're going to have to contact tech support, you will need to send the device in for repair, provided there is nothing wrong with your cables you use to connect the device to the computer with. Nothing else will fix THAT error.
SkyCaddie can't direct connect is not just a possible firewall issue, but could be a driver installation issue that is preventing the SkyCaddie from connecting. If you don't know how to check your Device Manager option in the Control Panel to update the driver, then call tech support. SkyCaddie devices sometimes can have much needed updates for the drivers that need to be installed. I know, it should be automatic, but most times it's not.
Posted on Aug 12, 2008
The USB port I was using was once used to syncronize my Treo. I now use Bluetooth but for some reason Hotsync Manager is holding onto the USB port dearly (calls it COM6). What I did to resolve is click Hotsync Manager and click off Local and Local USB. Then I run Skycaddie Desktop and everything works perfectly. Once I'm done I have to click on Hotsync Manager again and click Local on as the Bluetooth requires this. The symptom I had that led me to this resolve is that I started getting a message box that said COM6 was not available...
If your problem doesn't have to do with a hand held I'll bet it is a conflict with some other device that you use the USB port for.
Good luck and good golfing.
Posted on Jun 25, 2008
USB not recognized is more than likely an internal problem with the device, not the computer. Can't Direct Connect is more than likely a DRIVER installation issue.
Posted on Jun 22, 2008
Had the same problem and after trying for hours gave up called tech support the agent was very knowledgeable and fixed my problem. Im some what computer savy but no way i could have fixed it my self so call them. I have had no problems since
Posted on Feb 20, 2009
Not sure if this will work for you, but it solved my problems with Direct Conect. After much frustration, I finally decided to reboot my machine (Win XP Pro, SP2) with the Skycaddie unit (SG2.5) connected to the USB port and powered on. For whatever reason, after the reboot, the machine finally recognized the Skycaddie and I was able to use Direct Connect, register the unit, and download some courses. Give it a shot - just remember to keep the Skycaddie powered on during the reboot (I had to press the power switch a time or two, since the unit tried to turn itself off).
Posted on Mar 17, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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Windows Firewall General tab
Note Settings that you create when your computer is joined to a domain are stored separately from those created when your computer is not joined to a domain. These separate groups of settings are called profiles.
courtesy of www.microsoft.com
If the above does not work you may also need to adjust your internet security settings. You can do this by the following:
Open up your internet explorer
click on tools
select internet options
click on the security tab
change the sttings to medium, rather than what they are. Click apply and ok. Exit your browser and restart it to try to connect again. Let me know if the above options do not work and we will try the next step. Hope this helps!
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