Question about SkyGolf SkyCaddie Handheld GPS Unit

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Cannot get direct connect to work

I have added sky caddie desktop as an allowable program in my firewall and I still cannot get direct connect to work. When I connect the skycaddie through my usb port it says it cannot recognize the device. Any other suggestions to be able to get direct connect to work?

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  • Dick Brooks Jan 29, 2008

    Cannot get Direct connect to work. Keep getting "retry". Contact customer support they finally asked me to ship back replaced with new SG4 still will not work. I am sending back again. Customer support did say they are having connect problems . Very frustrating they have no solution

  • Mugsybaby Feb 20, 2008

    Yes same issue. Have tried multiple computers and different cables. Other skycaddies download fine then hook mine up and cannot find? The Ready to Directconnect image when turning on the skycaddie is no longer there?

    Opens to the version image? Called Tech support and they suggest a new cable and that is not the issue. HELP!

  • John Nicholson Feb 25, 2008

    I bought a SkyCaddie SG5 last week and have all the same problems trying to get Direct Connect. Sky Desktop created, Firewalls configured, pop-ups allowed, firewalls enabled, firewals disabled.

  • John Nicholson Feb 25, 2008

    Bought a SkyCaddie SG5 last week and have all the same problems with Direct Connection. I've created the Sky Desktop, reconfigured the Firewall and allowed pop-ups all no joy. Disabled Firewall still no joy.

  • Anonymous Mar 11, 2008

    Have SG2 - direct Connect can't find my unit-retry, retry retry. Most frustrating, can't get ahold of support. Been on hold for an hour, won't return my e-mails.

  • Anonymous May 15, 2008

    I have set both firewalls and still device is not recognized (it is answering so fast that nothing is happening clearly) Help! Product is SG4, by the way.

  • LReego Aug 12, 2008

    The problem is that Sky Caddie doesn't work with Explorer 7. This is after 2 hours trying myself and then another hour on tech support. You have to call for a "patch." I am baffled that Sky Caddie hasn't fixed this online.

  • zshields Aug 26, 2008

    I have the same problem. One minute it connected, 15 minutes later it can't find my skycaddie and has never since then. It has been months. I spoke to tech support and they said that something is wrong with my caddie and that I have to send it in. My caddie never left the office and quit working. Makes no sense. I will definitely not be continuing my membership with skycaddie. The Bushnell V2 is looking better and better.

  • mrvjo Sep 16, 2008

    I have exactly the same issue - cannot get the PC to see my SG4. I have tried with all firewalls off, reset the USB ports and still nothing. I have tied rolling back the USB drivers, installing updates, etc. - still no good. Tech support does not answer emails - terrible service. When my subscription expires I will be happy to watch this piece of junk burn and get a brand that actually allows me to update courses.

  • c_balchunas Oct 23, 2008

    My SG3 was working fine and I was able to direct connect for a few months. Then all of a sudden my computer could no longer find the device ---not in direct connect or Explorer. Tech support did some on line troubleshooting then said they did not know whet the problem was but would gladly sell me a new cable. The cable is not the problem as I have tried other cables. I was not able to update my SG3 for 6 months. At end of my 1 yr subscription they sent me a bill to renew--I told them where they needed to send the bill since I could not direct connect any more

  • ptbmotown143 Oct 30, 2008

    I cannon connect to SkygolfDirectConnect at

  • pete_j_webb Dec 24, 2008

    My computer cannot direct connect to my SG4 Sky Caddie. I've had it for almost a year but this is the first trouble I've had with it.


  • ronhughb11 Feb 19, 2009

    I had a problem with the SkyCaddie losing my name and 3 year membership.. The company is in Central time and opens at 7AM, so I got up at 5AM PST and called customer support. I immediatly had a tech online and he spent about 45 min with me, took control of my desktop computer and finally got my problem solved. He thinks it was a combination of my "Sync" program from my Palm interfering and some portions of the old program that were not totally removed.
    I was completly frustrated with the new software, but I have to say I was impressed with the knowledge and patience the tech had. I was leaving on a 10 day trip to Hawaii and wanted to remove my local courses and put the Hawaii courses on. I thought I would have to mail it in or get a new one, but it now works fine.
    Give them a chance to fix it if you have the patience.

  • Anonymous Apr 08, 2009

    when i connect to caddiesync it says it cannot find caddie or cannot connect



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After a lot of frustration and a failed attempt to resolve with tech support I tried to sync with the power cord plugged into the wall and it worked. Give it a shot. I was told to send mine in for repairs, but this worked for me.

Best of luck.

Posted on Jun 18, 2009

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Please check your power y cable cord the comes with the sg3/4 units. they have teeth or tabs on it near the screw and they tend to break if it slips while the person is trying to screw it in. that will cause the unit to not connect no more and they will need to replace it, but please don't use a broken power y cable, it will cause it to slide around and shorten it out. most of the time this occurs after the person had it for awhile or they screw it in too tight and over time that will strip it out and cause it to no longer to screw in...

Posted on Aug 16, 2008

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We seem to have brought up two different issues here. If you should ever get an error on Windows stating the "USB device is not recognized/malfuntioned" you're going to have to contact tech support, you will need to send the device in for repair, provided there is nothing wrong with your cables you use to connect the device to the computer with. Nothing else will fix THAT error.

SkyCaddie can't direct connect is not just a possible firewall issue, but could be a driver installation issue that is preventing the SkyCaddie from connecting. If you don't know how to check your Device Manager option in the Control Panel to update the driver, then call tech support. SkyCaddie devices sometimes can have much needed updates for the drivers that need to be installed. I know, it should be automatic, but most times it's not.

Posted on Aug 12, 2008

The USB port I was using was once used to syncronize my Treo. I now use Bluetooth but for some reason Hotsync Manager is holding onto the USB port dearly (calls it COM6). What I did to resolve is click Hotsync Manager and click off Local and Local USB. Then I run Skycaddie Desktop and everything works perfectly. Once I'm done I have to click on Hotsync Manager again and click Local on as the Bluetooth requires this. The symptom I had that led me to this resolve is that I started getting a message box that said COM6 was not available...

If your problem doesn't have to do with a hand held I'll bet it is a conflict with some other device that you use the USB port for.

Good luck and good golfing.

Posted on Jun 25, 2008

USB not recognized is more than likely an internal problem with the device, not the computer. Can't Direct Connect is more than likely a DRIVER installation issue.

Posted on Jun 22, 2008

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Had the same problem and after trying for hours gave up called tech support the agent was very knowledgeable and fixed my problem. Im some what computer savy but no way i could have fixed it my self so call them. I have had no problems since


Posted on Feb 20, 2009

Not sure if this will work for you, but it solved my problems with Direct Conect. After much frustration, I finally decided to reboot my machine (Win XP Pro, SP2) with the Skycaddie unit (SG2.5) connected to the USB port and powered on. For whatever reason, after the reboot, the machine finally recognized the Skycaddie and I was able to use Direct Connect, register the unit, and download some courses. Give it a shot - just remember to keep the Skycaddie powered on during the reboot (I had to press the power switch a time or two, since the unit tried to turn itself off).

Posted on Mar 17, 2008

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