Question about SkyGolf SkyCaddie Handheld GPS Unit

7 Answers

Cannot get direct connect to work

I have added sky caddie desktop as an allowable program in my firewall and I still cannot get direct connect to work. When I connect the skycaddie through my usb port it says it cannot recognize the device. Any other suggestions to be able to get direct connect to work?

Posted by on

7 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers
Re: Cannot get direct connect to work

After a lot of frustration and a failed attempt to resolve with tech support I tried to sync with the power cord plugged into the wall and it worked. Give it a shot. I was told to send mine in for repairs, but this worked for me.

Best of luck.

Posted on Jun 18, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Cannot get direct connect to work

Please check your power y cable cord the comes with the sg3/4 units. they have teeth or tabs on it near the screw and they tend to break if it slips while the person is trying to screw it in. that will cause the unit to not connect no more and they will need to replace it, but please don't use a broken power y cable, it will cause it to slide around and shorten it out. most of the time this occurs after the person had it for awhile or they screw it in too tight and over time that will strip it out and cause it to no longer to screw in...

Posted on Aug 16, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers
Re: Cannot get direct connect to work

We seem to have brought up two different issues here. If you should ever get an error on Windows stating the "USB device is not recognized/malfuntioned" you're going to have to contact tech support, you will need to send the device in for repair, provided there is nothing wrong with your cables you use to connect the device to the computer with. Nothing else will fix THAT error.

SkyCaddie can't direct connect is not just a possible firewall issue, but could be a driver installation issue that is preventing the SkyCaddie from connecting. If you don't know how to check your Device Manager option in the Control Panel to update the driver, then call tech support. SkyCaddie devices sometimes can have much needed updates for the drivers that need to be installed. I know, it should be automatic, but most times it's not.

Posted on Aug 12, 2008

Re: Cannot get direct connect to work

The USB port I was using was once used to syncronize my Treo. I now use Bluetooth but for some reason Hotsync Manager is holding onto the USB port dearly (calls it COM6). What I did to resolve is click Hotsync Manager and click off Local and Local USB. Then I run Skycaddie Desktop and everything works perfectly. Once I'm done I have to click on Hotsync Manager again and click Local on as the Bluetooth requires this. The symptom I had that led me to this resolve is that I started getting a message box that said COM6 was not available...

If your problem doesn't have to do with a hand held I'll bet it is a conflict with some other device that you use the USB port for.

Good luck and good golfing.

Posted on Jun 25, 2008

Re: Cannot get direct connect to work

USB not recognized is more than likely an internal problem with the device, not the computer. Can't Direct Connect is more than likely a DRIVER installation issue.

Posted on Jun 22, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Cannot get direct connect to work

Had the same problem and after trying for hours gave up called tech support the agent was very knowledgeable and fixed my problem. Im some what computer savy but no way i could have fixed it my self so call them. I have had no problems since


Posted on Feb 20, 2009

Re: Cannot get direct connect to work

Not sure if this will work for you, but it solved my problems with Direct Conect. After much frustration, I finally decided to reboot my machine (Win XP Pro, SP2) with the Skycaddie unit (SG2.5) connected to the USB port and powered on. For whatever reason, after the reboot, the machine finally recognized the Skycaddie and I was able to use Direct Connect, register the unit, and download some courses. Give it a shot - just remember to keep the Skycaddie powered on during the reboot (I had to press the power switch a time or two, since the unit tried to turn itself off).

Posted on Mar 17, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Not syncing with an i mac OS X yosemite

This is as a result of the firewall blocking your device from connecting to you computer

To solve this you will have to add caddiesync as an exception on your firewall

To do so,do the following

From System Preferences, select Security > Firewall

If your Firewall is set to ON, select "Advanced"

You will see a list of incoming connections you are allowing. Select plus (+) to add Caddie-sync

From the list, select "CaddieSync for Mac"

You should see CaddieSync for Mac in the list of incoming connections. Make sure it says "Accept Incoming Connections" beside that item.

Apr 22, 2015 | SkyCaddie GPS Devices

1 Answer

Application error sky caddie sgx

The problem post is seems to be difficult to understand. Will you please give me a brief description about the fault with your Sky Caddie SGX?

Oct 13, 2011 | Nextar Q3 GPS Receiver

1 Answer


If your SkyGolf came with software, you should install it first. If you installed it and it does not work, go to the software and check for updates.
If that fails to work, UNINSTALL the program, and re-install it.
Make sure you DO NOT connect the device to the computer until the software is fully installed.
Check for updates after installation, and the reboot.
Then attach your device to the computer, and it should recognize it.

Good luck

Oct 13, 2010 | SkyGolf SkyCaddie SG2 GPS Receiver

1 Answer

How do I download skycaddie program back on to the computer. I already have a subscription for the year


Sky caddie Free Download,Sky caddie Software Collection Download. ... English and Dutch versions caddie. foxfire mail, Download now ... -

Mar 01, 2010 | SkyGolf SkyCaddie SG5 Car GPS Receiver

3 Answers

SG4 will not sync. display has UPDATE PROGRAM

Ran into this problem last night. Was trying to update software on Skycaddie. According to computer, everything finished. However, my skycaddie was displaying UPDATE PROGRAM VER 00.13 (B) Ready to Begin. Tried to reload last application as stated in earlier post. PC could not fine skycaddie.

Gave up and called customer service this morning. Only took a few minutes to get a live rep on the phone. He e-mailed me a link to execute that allowed him access to my computer. He tried to reload the last application as well, same result. He then ran an update program via a website, program found my skycaddie and was successfully updated. Whole process took less than five minutes.

I was fearing having to send my unit in for repair.

Dec 19, 2009 | SkyGolf SkyCaddie SG4 GPS Receiver

1 Answer

Cant get past personal info page to activate skycaddie golf range finder

Prior to activating your SkyCaddie, you will first need to install a simple software program to your Windows-compatible PC. This software program, referred to as SkyCaddie Desktop, will allow your SkyCaddie to communicate with the SkyGolf website. This program allows you to DirectConnect with the SkyGolf website, so you can personalize your SkyCaddie, download courses and periodically update your SkyCaddie’s software. NOTE: If your computer is protected by a firewall, it may need to be set up to allow our SkyCaddie software programs to access the web. If your firewall software displays any warning messages during the activation process, simply indicate that you wish to allow access. if the software is not installed the unit will not get activated Activating Your SkyCaddie Within 30 days, please register your SkyCaddie, create a “My SkyCaddie” online account and select a SkyPlayer Club Membership Plan by going to the SkyGolf website at Click the “Getting Started” link for information and instructions to complete the process. During this process you will be asked to create a user name and password for your online account referred to as “My SkyCaddie”. The “My SkyCaddie” online account offers a full range of member services, easy access to download courses, support and more. In addition to creating an account, you will be asked to select a SkyPlayer Club Membership Plan that best fits your needs. click this link directly to get more details check out on page number 8 of the link to get details on this isue. This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya

Dec 19, 2009 | GPS Devices

2 Answers

I can't connect to sky golf to purchase a membership. I get to direct connect, and it says retry over and over without connecting. HELP!

Don't purchase the membership...the new software is a nightmare. My unit is now frozen just before a 10 day trip to Hawaii. All my home courses are gone and I can't download or connect. Wait 30 min on hold for customer service, message says "new software release is causing unusual delays".....(how about adding some more customer service people prior to the release)?
This is a good product when it works, but frustrating when down. GPS needs reset continually.

Feb 11, 2009 | SkyGolf SkyCaddie Handheld GPS Unit

4 Answers

Sg4 problem

This may sound crazy but I had the cable connected incorrectly (I was getting a message that my Sky Caddie SG4 was unrecognized). When connected the cable correctly (to the back of the SG4) the cable wire should be pointing down.

Thats all it took to fix this issue for me.

Jul 03, 2008 | SkyGolf SkyCaddie SG4 GPS Receiver

Not finding what you are looking for?
SkyGolf SkyCaddie Handheld GPS Unit Logo

3,377 people viewed this question

Ask a Question

Usually answered in minutes!

Top SkyGolf GPS Devices Experts


Level 3 Expert

56925 Answers

The Knight
The Knight

Level 3 Expert

66530 Answers

Martin Murray

Level 3 Expert

1614 Answers

Are you a SkyGolf GPS Device Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides