Hi , I am so sorry but it sounds like your new phone was not unlocked
I would send it back or unlock it yourself.
If you decide to unlock it please use my website.
Thank You and may God bless you,
Debbie
Unlock your T-mobile phone today.
Just click on your model or network,
And this web site will give you your code,
Then help you step by step to unlock your phone.
Then you will be free to use ANY SIMS card from ANY network .
( or continue using the sims card that you already have )
I have used this web site many times To help my friends .
Fast and Easy . 100% money back guarantee. http://www.mobileunlocked.com/?affid=435
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