Question about HP OfficeJet 6210 All-In-One InkJet Printer

2 Answers

HP Officejet 7410 All-in-One Error:0xc0620004

The printer cartridges are installed. The USB is disconnected. When I plug the printer in, I see the "HP invent" logo, it makes a click (which may be the wireless system checking for wireless access or it could be something else), and then I see the "Error:0xc0620004" and "411:lib_micci2.c" messages. I have seen solutions for other printers like the 1610 where it is recommended that I unplug the USB device (which is not plugged in) and take out the cartridges which should result in a message about the cartridges, but I don't see that message.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers
Re: HP Officejet 7410 All-in-One Error:0xc0620004

Open the printer and take a water damp lint free rag and clean the encoder strip located behind the print heads. Be careful not to damage or pull off the strip. This should fix the problem.

Posted on Sep 05, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers
Re: HP Officejet 7410 All-in-One Error:0xc0620004

The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.

  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
If these steps did not resolve the issue, contact HP technical support for assistance.

Posted on Jan 10, 2008

1 Suggested Answer

  • 366 Answers

SOURCE: error code 0xc0620004 411:lib-micci2.c diplayed


This is a somewhat common error on HP all-in-one printers. Try the following, per HP: Give it a shot and see what happens...

The issue as this issue may occur because of ink system failure of the All-in-one.

Please follow the below given instructions to resolve the issue.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Clean the cartridges by following the below given instructions:

Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom.

Also clean the cartridge carriage rod with a soft lint free cloth to resolve the issue.

Even if the issue persists, then try resetting the All-in-one to factory defaults.

Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # XXX 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Also, check to make sure the flat cable to the print head is seated properly (if you know what this is)

Posted on Jul 23, 2010

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Hp officejet 7210 error code 0XC0620004 and flashing lights


in the case of error, the first thing to do is to reset the printer. Follow the below steps to reset the printer:

Without turning off the product, disconnect the USB cable from the rear of the product.
Remove the cartridges from the product.
Wait for the 'Insert Cartridges ' message to display on the control panel.
Disconnect the power cord from the back of the product.
Wait 60 seconds.
Reconnect the power cord. If the product does not automatically turn on, press the Power button.
Reinsert the cartridges, and then close any open doors on the product.
If you receive a prompt to print a calibration page, do so.
Reconnect the USB cable to the rear of the product, and then try printing again.

Or, completely uninstall the printer from the system, re-install it, then try again. I hope you have the printer's software.

First, go to Start > control panel > printers.

Right click on each printer icon you see, scroll to delete and click. Make sure all the printer there are deleted.

Go back to control panel, click on program and features (for windows vista/7) or Add/Remove Programs (win xp).

Disconnect the printer cord from the computer.

Uninstall every driver/software that is associated with the printer.

Restart your computer.

After your computer has been restarted, install the printer driver afresh and connect the printer to the computer.

If this doesn't solve the problem, you will have to download Hp diagnostic utility on your your computer,install is on your computer and it will help to detect and solve the problem.

Visit the hp link below, read all the information on the page and download the diagnostic tool from the page.

Good luck.

Sep 29, 2011 | HP Officejet 7210 All-In-One InkJet...

1 Answer

I deleted my HP Officejet 7410 in error. How do I

If it is a USB device then unplug it from the PC boot up the pc and then plug it in, Windows should try to install it ffor you ,make sure you have the CD with the drivers available

Either that or go to Add/Remove Programs and uninstall the software

Re-install and refit the printer following the CD's instructions

Jan 02, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP officejet 7410 says error install photo cartridge. Replaced black cartridge twice with same error. How do I fix this?

first of all go ahead and disconnect the power cable from the back of the printer
press and hold the power button for 20-30 seconds
reconnect the power cable back to the printer
you can also try installing the photo cartridge in the printer which is available in the stores
if the isue till persists follow the document
and i think this should resolve your issue ........................ THANK YOU ..hamid

Oct 26, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

My HP Officejet 7410 xi is showing an error message that states "Remove and check color cartridge". I have tried replacing the old cartridge with two separate new ones and I still get the error message.

Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.

Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.

Jun 15, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP 7410 printer displays error ''remove and check colour cartridge

I think that spring must have gotten loose that holds the cartridge in place, right hand side, put it back where it belongs, might want to compare with the other, black cartridge side.  Good Luck!

May 13, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

0xc0620004 error

The error code cannot be resolved as it has to do with the hardware of the machine. The machine's hardware is mulfuinctioning.

Jan 26, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

I want display error in hp 7408 all in one printer error code is 0xc0620004


Please follow the follwoing steps, 

1) unplug the power cord at the both ends from the printer and wall outlet. connect to wall out let directly dont connect to 
2)Press and hold # and 6 while reconnecting the power cord to the product hold for 1 min after plugging the power cord, and 
then release both buttons, this should resolve the issue.

Regards,  raj_p5983

Jan 26, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP Officejet 7410 All-in-One

Make sure the printer is connected directly to the wall outlet.
Check it again....
if you still got the same issue....
Disconnect the power cable from the back of the unit.
While the unit is off, press and hold the # and 6 keys on the keypad. While holding the keys down with your other hand connect the power cable back in. Continue to hold down the keys until the screen goes black. Press the On button to turn on the unit. Follow the on screen instruction and see if the issue is resolve.

If not then you will have to service the printer as it is a hardware issue.

May 30, 2008 | HP OfficeJet 6210 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 6210 All-In-One InkJet Printer Logo

1,478 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

94113 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides