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Most fax machines allow you to set the number of times the phone rings before it automatically answers the phone. So if you phone goes to voice mail after 4 rings and the fax machine is set to start the fax after the 5th ring it will never receive the faxes because the call went to voice mail. Good Luck
It takes so long to get an answer because you asked two different and complex questions. 1. Where do you want the call to go? It's related to question #2, but the forward either works or it doesn't...that's what the FWD/DND button is for. Your delay before it goes can ge adjusted. In our installations, we use CF-No Answer and set the ring count to 4. If you're on the phone and another call comes in, you can see it from the display and hear the soft ring. You can either answer it or ignore it and it will go to somewhere else (generally voice mail).
As far as your second question, if you have voice mail, an auto attendant can be part of the system. It's programmed at installaton to pick up incoming calls and follow a menu system called Custom service. It also functions as your voice mail system as mentioned in #1.
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
THere are two answers to you question, depending on certain options and conditions.
First, where is the voice mail and where is the call waiting coming from?
1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.
2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.
3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.
My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.
Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it.
This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail.
I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail.
Did you set this up yourself? How did you program the phone system?