Question about Janome Memory Craft 9000 Computerized Sewing Machine

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Touch screen not responsive

My touch screen "moves". Instead of being able to touch right on the design or the stitch to select it I have to touch 1 inch to the right. I have taken it for repair on 3 different occassions and it is good for one project and then it may move to the left. Currently it is split to the right and the left (meaning that if I need a stitch that is located on the far right or left side I am not able to access it because touching on that portion of the screen will select a design that is in the middle of the screen. I have a Janome 9000 sewing machine. The touch screen doesn't respond. Can I get a part to repair it myself? Could it be a loose conection?

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Re: touch screen not responsive

You need to re-align the touch screen using the following routine:

Accessing Alignment Mode:

Then you will see a text message something like
"Press + to align"


Don't touch the "+" in the text message !!!!!

The one you want will be elsewhere on the screen and all on it's own, with no text around it.

Using the non pointed end of a needle, or the spare spool pin (nothing sharp) gently but as accurately as you can, touch the centre of the +

The + will move to several more locations as it organises the height, width and orientation you give by touching the centre of the + as it appears each time.

When it is finished, turn machine off, then on as normal.

If this does not correct the issue, it may well be something else, so please, if you want any more help with this, just post back here, or, drop a line through the "Contact Us" page at

Posted on Mar 18, 2008

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Re: touch screen not responsive

I have this problem with the MC8000 and other touch screens- but if I heat my fingertips (rub them together or breathe on them) the screen reads my response.  Must be measuring thermal changes.

Posted on Aug 23, 2008

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How to rotate a design that is to big vertical, will fit hortiz. on a singer future 6000.

Isn't your fabirc big enough to hoop it vertically, but stitch it
Do you own a Singer PSW? Easy to edit with this program.
Or you should be able to do in your Singer XL-6000 conversion tools.
Failing that you can rotate a design in the machine itself, simply on the machine by touching the hoop tab on the touch screen (second icon from the right) and then selecting the rotate icon (second from the top) then rotate the design?
Although I have known some designs to not rotate - due to the needle positions during the sewing and jumping process.
Hope some of these ideas are helpful to you.

Aug 19, 2013 | Sewing Machines

1 Answer

Hi Can u please tell me how to calibrate my Designer 1? Have not done it for a few years and now I've forgotten. Also my touch screen is only partially responding....I'm not getting any response...

Hi Vina, Since you can't get any response to your Menu-Norm-Prog-Rep-Set-or Help on your touch screen but you can get into your stitches, It does sound like you need to re-calibrate your touch screen. Normally you would get into your Set Menu to access your touch screen calibration. But as suggested on another solution. You turn off your Des 1, Holding in the reverse button (bottom left of the eight buttons) and the pivot button (the second one from the bottom of the four buttons) at the same time and turn on your machine. This is the Service menu that pops up (try not to touch anything on this screen, it could really mess things up if you don't know what you are doing) After this screen pops up go over to the eight buttons on the far left of your machine and touch the needle up, needle down button (top right button of the eight) the Calibration Screen will pop up on your touch screen (two plus marks labeled 1 & 2) In your sewing sitting position touch the center of the #1 mark and then the #2 mark. Once you've done that the Service Screen will pop back up. Shut off your Des 1 and restart it normally. Try getting into your different menus- Menu-Norm-Prog Etc. Hopefully that fixed your Calibration issue! ** Note: If the service menu doesn't pop up when trying to hold in these 2 buttons together and turning on your Des 1 the buttons weren't held in properly and you need to turn it off and try it again. Hopefully that helped you out!! Happy Sewing!! Kathy

Nov 24, 2010 | Husqvarna Designer I

1 Answer

My touch screen on my Designer 1 is off-kilter. You touch to the right to get the left box to work. For example, if I use the first stitch I touch the second stitch. The touch also does not work well...

You need to access the SET menu. Try pushing to the right of this in various spots and hopefully you will be able to get in to this menu. Then you need to keep hitting More until you get to "Colour touch screen adjust" . Select this (by trial and error - keep touching to the right of the square until it is selected). Now get your stylus and carefully press it directly in the centre of the crosshatches - first the one marked "1" - it should turn green - then the one marked "2" - it too will turn green. Your screen is now re-calibrated and you should be able to push the buttons and get the correct selection. If not, I think the machine should be seen by a technician. There may be problems either with the screen or the motherboard.

Oct 13, 2010 | Husqvarna Designer I

1 Answer

Needle up down moves the embroider

It's okay - it's supposed to do that! The Needle Down button has a different function when you are in Embroidery mode i.e. you have the emb. unit attached.
It moves the emb. arm forward for two reasons: so you can cut top-side jump stitches more easily between colour changes (you touch the button again and the emb. arm returns to under the needle so you can finish the design); and secondly so you can "park" the embroidery unit when you are finished. You can then turn the machine off, remove the emb. unit and replace it in the carry case. If you DON'T do this, the emb. arm is not in the right position to fit into the moulded carry case properly.

The Broken Thread message usually means that it has started the colour, but the thread has been pulled down underneath instead of making nice locked stitches. Hold onto the thread end until the machine has stopped and beeped for you to cut the thread. This usually solves that problem. Sometimes the thread gets pulled out of your hand so just back up the stitches a few and start over, holding the thread more tightly. Don't tug on the thread - just keep a firm grip.

Designer 1s often cut the bobbin thread too short so that it can't make those nice locked stitches when it starts. You need to take off the hoop, open up the bobbin cover and use your stylus, the tip of a pair of scissors, tweezers (whatever is to hand) to pull the bobbin thread out a little. Instead of cutting it on the bobbin thread cutter, just let it hang outside by 1/8" or so. That way you can be sure there is enough bobbin thread available for the stitch to lock. Don't use the scissors button on the machine after every colour change. Sure, it makes for a tidier back of the embroidery with less work for you afterwards, but if it means you are taking the hoop and bobbin cover off after every colour change then it is not worth it in time-saving.
If your machine is doing this - cutting the bobbin thread too short - mention it to your tech. when you machine goes in for its next service. He may be able to tweak the bobbin cutter so it does not cut so close.

Jan 05, 2010 | Husqvarna Designer I

1 Answer

I have a designer 1 and when i select the option block that I want - i actually have to touch below it a whole block for it to register what I wanted!! Help!! We moved states away from where I bought it.

Do you mean that you can't select a stitch except by touching below that stitch instead of on it? If yes, then you need to re-calibrate your screen. It's easy! You should use your stylus for this, but if you have lost it use the blunt end of a machine needle instead.

Go into your SET menu, hit More twice - or until you see "Color Touch Screen Adjust" (it might depend on what version machine software you have loaded just which screen it is on). Click on this. (Keep touching below and around the button until you get it to respond.) Touch in the CENTER of cross 1 (upper left corner of screen). When the cross changes from black to green, the point is set. Do the same with cross 2 (lower right). Done!

Just be sure to touch ONLY THE CROSSES on that screen, except for OK when you are done.

Nov 29, 2009 | Husqvarna Designer I

1 Answer

Usb freezes up

If you're trying to see the embroidery designs on the stick, the embroidery unit has to be on the machine to view the designs in the larger size, so be sure to have it hooked up. If you're trying to select the regular stitches and the screen freezes, you need to take it in for service. You have a 5 year electrical / computer warranty on parts if you are the original purchaser. There will be a labor charge if it's over 1 year old.

Nov 07, 2009 | Husqvarna Designer I

1 Answer

Viking Designer 1 won't embroider

I have seen some of the older style machines that are very susceptible to static charge. Usually this doesn't happen with newer ones. If you get static shocks on door knobs in your house, do not touch the screen of your machine with your finger. Use a stylus instead. You may also try touching the metal presser bar just above the foot and ankle when sitting down at the machine prior to using the screen. This should not be happening with a new machine. Check with your dealer.

Nov 24, 2008 | Husqvarna Designer I

1 Answer

Viking Designer 1 won't stitch correctly

Check that twin stitch width safety is not turned on in the SET menu (use More button at bottom of first screen to access third screen).

Jun 19, 2008 | Husqvarna Designer I

1 Answer



Sounds like a screen calibration problem. Will need a dealer to check it and recal if required.

Oct 21, 2007 | Husqvarna Designer I

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