Question about HP PSC 2355 All-In-One InkJet Printer

2 Answers

PAPER JAM My HP PSC 2355 tells me there is a paper jam whenever i put paper in it. I was printing some documents one day, having no problems, then suddenly it started showing this message. As far as I can see, there is no paper stuck in the printer, and otherwise it seems to be working fine. Any suggestions? Thanks, Jennifer Adams

Posted by on

  • 1 more comment 
  • pauly1 Feb 18, 2008

    HP Photosmart 8050, it will print but when I try to align it it starts the alignment then it will show a paper jam and will not finnish the alignment

  • Philip Lewis
    Philip Lewis Feb 21, 2008

    when I try to print it picks up the paper but continues to send it throught the rollers for approx 5 inches, it then shows an error message saying paper jam. When I press OK it repeats the same process

  • Anonymous Aug 29, 2008

    My printer was working just fine two days ago. Now, everytime I put a piece of paper in the tray it feeds through about half way and then I get the paper jam error message. When I press 'OK' the paper comes right out only for more to get fed through and jammed



2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 64 Answers

SUGGESTION #1 The print carriage might be jammed. Follow these steps to correct the problem:

  1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
  2. Disconnect the power cord from the all-in-one.
  3. Remove both print cartridges.
  4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
  5. Close the print cartridge access door.
  6. Plug in the power cord.
  7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
SEGGUSTION #2 cleaning rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers PAPER JAM - c00212278.jpg
  1. Turn off the all-in-one and unplug the power cord.
  2. Remove the rear access door (as describe above in this document).
  3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
  4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
  5. Re-seat the rear access door.
  6. Plug in the power cord and turn on the all-in-one.
If these suggestions don't fix the problem feel free to write back to me. Try to be a little more specific i.e does paper feed properly, error message shows with paper/without paper or both, do any of the lights flash when this happens, have you tried diiferent paper sizes ot types. Have you taken it apart to check for any obstructions?

Posted on Jan 06, 2008

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 2 Answers

On mine one of the gears on the left hand side that drives the main roller had stripped the plastic splines on the gear boss. Presumably a paper jam caused this stripping. Araldite glued it back. But it’s a difficult job to disassemble to reach the gear and so you need to be familiar with this sort of job. It has to be glued back in the right place left to right so that the attached encoder disc lines up with it sensor slot.

I had a similar fault with another model of printer. Don’t remember the model now.

Posted on Mar 14, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Paper Jam keeps appearing

At the print driver there is a paper size selection before you print.Select the proper size and weight and it will work fine for you.

Jul 27, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Cannot print - keep getting paper jam message - after pressing cancel button, paper keeps feeding into machine w/ paper jam message again


try cleaning the paper jam first
check out the following link,this should help you a great deal

Jul 14, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

My HP PSC 2355 tells me there is a paper jam

Request you to get it check with the engineer personally or their might be a piece of paper stucked somewhere in the corner. I tried the same and was fixed

Jul 02, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Repeat warning

Have you tried removing/re-inserting the ink cartridges??

May 16, 2009 | HP PSC 2355 All-In-One InkJet Printer

3 Answers

HP PSC 2355 won't feed photo paper

You can't use the photo papers in this kind of printers

Aug 01, 2008 | HP PSC 2355 All-In-One InkJet Printer

4 Answers

HP PSC 2355 paper jam

I had the same problem. When I inspected the printer inside I detected that on the right sight of the metal thing that's guide te cartridge holder some plactic piece had broken.

When I glued it, everything went OK for a couple of minutes. Because of the presure on that plastic nock it broken again and the same error appeared on the screen.

Sep 21, 2007 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

Out of Paper. Load Paper Error


HP PSC 1600 and 2350 Series - Paper Jam or Paper Feed Problems"

When the all-in-one detects a paper jam, the following message appears: Paper jam: Press OK to continue . The computer might display the following message: There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. This document will assist in correcting paper-feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. s.gif Clearing paper jams

Jul 28, 2006 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
HP PSC 2355 All-In-One InkJet Printer Logo

502 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides