Question about Samsung WF337AA Front Load Washer

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Samsung Silver care cycle runs *very* long

Model WF316LAS
Loads take on average 40% longer than the countdown timer indicates at the beginning of the load. One load was almost double the time estimated.
Loads are not too small, I'm using HE soap, I'm not using too much soap, loads are balanced.

The first problem diagnosed was a water level sensor (the wash was still wet after the load was done). Water level sensor was replaced. Loads were still about 40% longer than the countdown timer indicated. Next repair solution was to replace the motherboard. This was done but there was no change to how long the loads were taking.I don't expect the actual time to be exactly as the countdown timer shows, but 40-50% longer is unreasonably long time.

The problem seems to be that the machine takes too long to decide to continue. The drum turns back and forth - one direction then the opposite direction for many minutes before continuing the cycle. This occurs many times. While it's doing this the countdown timer doesn't change.

They recently replaced the vibration sensor but loads with heavy absorbent items (e.g. a load of all towels) are still taking 50% longer than estimated. e.g countdown timer estimates 66 min, actual time 94 min.

My theory is that the machine is not able to decide to continue and then eventually it times out and does continue but it gets into this cycle mulitple times and that's what takes so long. Does anyone else with Samsung have this problem? Does anyone know what sensor might be involved?

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  • dbuhler5 Oct 09, 2008

    My sumsungs are Brand New and they are also taking WAY longer than the timer says!  Right now I would prefer to go back to my old top loader at least I knew how long each load would take. They say that these washers use less water and energy BUT....if they are taking at least twice as long, then are they really using less water and energy???? NOT A VERY HAPPY CUSTOMER!

  • icemintz Jan 06, 2009

    same problem - a standard cycle with cold water states 1 hr 38 min to complete.. however, the real time taken is a little past 2 hours!!

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IMPORTANT: Read thoroughly. DO NOT add detergent or other laundry products to this cycle.
1. Remove all items from the washer.
2. Open the dispenser drawer and 2/3 cup (160 mL) of liquid chlorine bleach to the bleach compartment. DO NOT use more than 2/3 cup (160mL) of bleach per cycle as this will lead to product damage.
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To maintain the washer freshness:
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run the unit with no clothes in once it has stopped check the water level. in the rear of the tub the water hould be 3 1/2 inches deep and 14 inches wide.and will taper off towards the front of the drum.

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I hope this helps a little bit.

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