Question about Samsung WF337AA Front Load Washer

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Samsung Silver care cycle runs *very* long

Model WF316LAS
Loads take on average 40% longer than the countdown timer indicates at the beginning of the load. One load was almost double the time estimated.
Loads are not too small, I'm using HE soap, I'm not using too much soap, loads are balanced.

The first problem diagnosed was a water level sensor (the wash was still wet after the load was done). Water level sensor was replaced. Loads were still about 40% longer than the countdown timer indicated. Next repair solution was to replace the motherboard. This was done but there was no change to how long the loads were taking.I don't expect the actual time to be exactly as the countdown timer shows, but 40-50% longer is unreasonably long time.

The problem seems to be that the machine takes too long to decide to continue. The drum turns back and forth - one direction then the opposite direction for many minutes before continuing the cycle. This occurs many times. While it's doing this the countdown timer doesn't change.

They recently replaced the vibration sensor but loads with heavy absorbent items (e.g. a load of all towels) are still taking 50% longer than estimated. e.g countdown timer estimates 66 min, actual time 94 min.

My theory is that the machine is not able to decide to continue and then eventually it times out and does continue but it gets into this cycle mulitple times and that's what takes so long. Does anyone else with Samsung have this problem? Does anyone know what sensor might be involved?

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6 Suggested Answers

  • 574 Answers

SOURCE: not enough water in the drum during the washing cycle

If its a High efficiency washer it doesn't use much water. Usually the front load washers are HE washers

Posted on Aug 30, 2009

57 varieties
  • 1653 Answers

SOURCE: Samsung Front Load washer has odour

IMPORTANT: Read thoroughly. DO NOT add detergent or other laundry products to this cycle.
1. Remove all items from the washer.
2. Open the dispenser drawer and 2/3 cup (160 mL) of liquid chlorine bleach to the bleach compartment. DO NOT use more than 2/3 cup (160mL) of bleach per cycle as this will lead to product damage.
3. Close the washer door and dispenser drawer.
4. Select the Clean Washer cycle or a full wash cotton 104 F wash (40 C). DO NOT use any higher temperature as this will cause unnecessary fumes
5. Press Start and allow cycle to complete.
6. If the bad odour persists, repeat the procedure 1 or 2 more times. This may be necessary if this is the first time you have run this cycle.
7. After the cycle is complete, leave the door open slightly to allow ventilation and drying of the washer interior.
8. Repeat the cleaning procedure monthly.
To maintain the washer freshness:
1. Use only HE High Efficiency detergent.
2. Leave the door open after each cycle to for better ventilation and drying of the washer interior.
3. Use warm / hot water in your machine unless the fabric you are washing requires cold.
4. Use the correct amount of fabric softener.
5. If your laundry room is damp, use a dehumidifier.
6. Clean the door seal of visible residue.

Posted on Sep 10, 2009

  • 3 Answers

SOURCE: Sir, Drum of front loading washing machine making banging noise

Mine did that and had to have the washer re-balanced.

Posted on Aug 16, 2010

  • 1 Answer

SOURCE: My Samsung Washing Machine (Diamond Drum model) problem

You probably did not save the mode you want. See the information booklet provided on how to set the mode.

Posted on Oct 29, 2010

  • 1531 Answers

SOURCE: My front loading Samsung washing

run the unit with no clothes in once it has stopped check the water level. in the rear of the tub the water hould be 3 1/2 inches deep and 14 inches wide.and will taper off towards the front of the drum.

Posted on Nov 28, 2010

  • 6277 Answers

SOURCE: I have a Samsung VRT

Hi from retired Englishman in SW France,
(You can drain the water by the following)-
Here are my complete guidance notes for checking both the drain motor filter and the drain motor ;-0)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Posted on Apr 05, 2011

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