Nothing is loose, but the roller just flops around instead of pressing down on the carpet. That lets the clear nozzle drag on the carpet. It seems there should be a spring of some sort pushing the roller down. How to get in to see if the spring is broken or whatever?
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Hi there its SmartAlec from NelsonVacuums.com.au. Judging buy the picture in your query you have a bissell. Lucky for you they have most of their user manuals online at bissell.com.au. Just type in your model to the search bar there and you should get access to all the information you need.
If this is the model i'm thinking of. Make sure the units unplugged from the wall. There should be about six phillips head screws to remove. The motor should now be exposed. This is a good time to clean up the inside of the unit. Use liquid wrench or WD-40 and lubricate any moving parts. Make sure the brush is in good shape some require you to rotate or flip the brush to even out the wear. I hope this has been helpful.... : )
I had the same problem. It would pull backwards but not go forward. A closer examination revealed the clear plastic part on the bottom in the very front of the machine had popped loose on one side. If you look at the front of the machine, there is the clear plastic part on top where you see the dirty water being sucked up. The bottom half that creates the channel for the vacuum is where it came loose. It wouldn't create enough suction to draw the water up either. By taking out the two screws that hold the top part in place and removing it, I was able to snap the bottom back in. Works fine now. Hope this helps.
I went to a local repair shop & was told that I may as well trash this Bissell 1695 model because very few parts were available & none were what I needed. Of course, I have to research things for myself & to try to keep from buying a new power steamer. Called Bissell Customer Service. CSR told me that the model was discontinued, none of the parts that I need are available & referred me to five authorized KY dealers (all of which are an hour or more driving time away). I am going to call all of them tomorrow & hope I can find a solution to one broken pivot arm that holds rotating brush roll.
I found a helpful website that has a schematic and lists all parts that are available to order (& unavailable). There is also one service note regarding the parts that I need that says the entire base assembly with brush motor must be replaced because of a design change. Of course, it's not available either. Hope this helps some.
The website is: hescoinc.com