Question about Scanners
I haven't used my scanner for ages and now I want to use it it won't seem to work. Everytime I click on visioneer 8400 USB it tells me that it can't find my scanner or its not correctlt put in. I tried taking all the wires and plugging them back in but it still came up with the same thing. What should I try to do next to get it working?
SOURCE: visioneer 4400 usb scanner
here is my solution --uninstal the drivers form device manager unplug the power plug on back of scanner --go to visioneer website and get the xp driver for the 4400 scanner--save instead of running the download ---right click the downloaded installer and click compatable --make to run in xp mode and click OK--install the drivers as prompted when installed restart if prompted then plug the power back into the scanner----instal drivers as prompted --unfortunately --vista wont put the icon in my computer like xp does--the solution is to open program WINDOWS PHOTO GALLERY click file at top then import from scanner etc --the familiar page will come up with your scanner to preview or scan as you did before vista----this is the way i use it on vista home basic and i dont have any problems--hopefully you wont either
bill fae fife
Posted on Nov 28, 2008
Here is what worked for me. I have 32 bit Windows Vista. I do not think that this will work on a 64 bit Vista, as I don't think that a 32 bit driver will work on the 64 bit Vista.
Go to this URL:
And download the 4400.303110.exe file to your computer.
Next: Click on "Start Search", and paste in
"mshta.exe res://acprgwiz.dll/compatmode.hta" without the quotes.
This will start the "Program Compatibility Wizard"
NOTE: The "Start Search" will appear when you click on the round Windows button at the lower left hand side of your Windows Vista desktop. It's right under "All Programs". Just paste that command in that box.
Then, just follow through.
When prompted for the program to run, select
"I want to locate the program manually" and point to the driver setup file you want to execute, which will be the file that you just downloaded.
Under the page that says to "Select a compatibility mode for the program"
Choose: 'Microsoft Windows XP (Service Pack 2)'
You don't have to select anything on the "Select display settings for the program" page.
On the next page, select "Run this program as an administrator".
You should be all set to go. I did see one complaint about a missing dll file, but it worked anyway.
Many thanks go the the people who really contributed to this fix:
They posted a lot of good information on this Microsoft forum:
Posted on Oct 26, 2009
I have successfully used my Visioneer 9520 to scan 35mm slides, and they came out perfect. To do this, in my image editing software, I select File/Import/Acquire/Visioneer ScanManger Pro. This opens the VIsioneer scan manager window, where I select "Scan 35mm using:" and then I choose the desired scanning configuration, e.g., "35mm Better, 35mm Best, Custom" etc. See image below.
BTW: After several moves, I have lost my 35mm scanning template. Do you know where I can get another one, or do you know someone who could actually scan theirs and email the image to me? I could then create a duplicate from heavy black construction paper or card stock.
Posted on Nov 29, 2010
Tips for a great answer:
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