Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Canon multipass mp390

Hi, my problem started when i pulled my rint head to clean it. After i replaced it. I got lcd display saying "put in cartridge" so i turned off printer for reset and now lcd displays " check printer press set key" i do this and nointing happens. It just makes a noise like its reseting. And then displays same message. HELP

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  • allen721 Jan 24, 2008

    My printer says "put in cartridge", after I took it out to clean it. I would buy a new print head for $33.70, but I am not sure if that is really the problem.


  • Anonymous Aug 24, 2008

    Display reads put in cartridge. I have replaced and done reset, but the message comes back up ?



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Sounds like it's not seated properly. That can happen when it's pressed in unevenly. Try to seat it straight on, with the printer on a shelf or table, at almost eye level.

Posted on Feb 06, 2008

  • Patrick Michaels
    Patrick Michaels Feb 10, 2008

    Once again, my thanks to you.



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Black will print properly only on "High" Print setting

After all the trouble shooting you have done their most likely a hardware issues causing the problem.

Please Contact Canon for repair service or replacement.


Nov 14, 2007 | Canon MultiPASS MP390 All-In-One InkJet...

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Canon MP390-error message

You need to use brand new original genuine canon cartridges. with most inkjet printers the refills and the replica cheaper cartridges do not work

Jul 26, 2010 | Canon MultiPASS MP390 All-In-One InkJet...

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My printer keeps flashing change cartridge, I did, but doesnt work. i have tried to clean, reset aliglment still says the same

Hello Dear,
The Print Head of your printer is faulty and needs to be replaced, you can get the same from any Canon Auth Service Centres.
Joseph Manoj

May 24, 2010 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Canon mp390 flashing alarm saying "put in cartridge"

The cartridge in this case is the printhead, not the inks. It's telling you the printhead is bad.
QY6-0054-000 around $60.00

Nov 13, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Printer says "put cartridge in"; cartridge is already in

When that happens, it's because the printhead has gone out. You need to replace it.QY6-0054-000 around $40.00

Jul 24, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Mp390 will not print, I have new cartriges installed and have preformed maintainance rutine

Take the cartridge out and put it in a cup with about 1 cm of hot water for a few minutes. Dry the cartridge on some tissue and hopefully you will see all three colour on the tissue. Reinsert and clean print heads again. This normally works.

Jun 20, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Put in Cartridge

The print head is physically bad.
Remove it check the printed circuitry . if any physical damage found change the print head.

Sep 24, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Canon MP390

not a head problemm, more like the carriage cant slide or cant read its position on the rail.
/clean the thin plastic strip(encoder strip) that runs threw the carriage and the length of the rail

May 08, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer


Are the cartridges re-manufactored or original canon cartridge?
Most cartridges have chips or fuses that burn out when the cartridge has been used. Then when you get it re-filled the cartridge is already rendered useless.

If the cartridges are orignal canon then you may have another issue perhaps with the printer head, in a last resort you should try to clean this will alochol and a cotton bud "lightly"

Jan 26, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

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