Question about GE 2-9450A Phone

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3 Phones Need Repair

I have three GE 2-9450A phones not working. Only lines 1 & 2 are being used. Wiring at all stations is a single RJ-14 jack with 2 phone lines.
All phones have same problems:
(1) Phones do not ring.
(2) No Dial tone is heard through Receiver or Speaker.
(3) Phones have static when intercom is used. Can not hear person on the other end of the line.
One phone does not allow the intercome station to be programmed.
Can I have them repaired? At what cost? Where?
Thank you for your assistance. Gdazzle
gdazzle@comcast.net

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I am in Delhi....these phones can be repaired at a very low cost...where are the phones? BTW do yu have the manual? If yes can you share with me either scanned or point me to the web locator. Thanks in Advance

Posted on May 19, 2008

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Posted on Jan 02, 2017

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CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

When both single lines are plugged into the splitter and then into port 1/2 the lines do not work. If I unplug one of the lines from the splitter line 1 will work.


Hi Amy,

I have two of these phones. The feature set is really good. The only thing missing is a "Voice Mail" indicator light. You have to pick up the line and listen for the intermittent dial tone.

The other problem is that they are not very reliable. Both of my originals developed problems with the answering machine portion, but were replaced under warranty. Have had issues with one of the replacements also and now use it with an external two-line answering machine.

Regarding your problem, there are a few possibilities. Not all phone cords are created equal. The cord that goes from the wall to the phone uses a plug/jack called RJ-11. An RJ-11 connector has room for four contacts. The contacts themselves are just gold-plated wires.

Take a very close look at all of the cords you are using, as there are two different types that look nearly identical. A single line cord will only have two wires inside, and the RJ-11 connector will only have the two center pins filled with the gold contacts. A two-line cord has four wires and the RJ-11 connectors will have four gold contacts at each end.

Once you are sure that your cords are all two-line (four gold contacts on the RJ-11 connectors), the next thing is to understand how two different lines are put into one cord.

The first (main) line will occupy the two center contacts. To add a second line, they need to connect to the two outer contacts. It may be that you need to re-wire the wall jack on one of the lines.

If they are both wired to the two center contacts, the splitter cannot do its job. The way to tell this is to make sure that each wall receptacle will give a dial tone when plugged into a single line telephone. If that is the case you will need to re-wire one of the wall outlets.

You would need to remove the wires from the center two slots on one line and insert them into the outer two slots. Take a look at what you have with regards to cords and the results of your tests with a single line phone. If you need to rewire a wall outlet, I can walk you through that.

Apr 27, 2015 | Office Equipment & Supplies

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Why does my phone say no line?


That means that it is not connected to the wiring that has voice data on it. IT cannot detect the voltage that should be there. Check the wires to the plug in to the phone jack.

Apr 09, 2014 | Lands Phones

1 Answer

I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...


There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells

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Just acquired a used Panasonic business D816 w/ 8ext module, YVS75 (not yet hooked up) and a slew of phones. Here's my issue: I got the phones hooked up to my 2 CO lines, they appear to work. BUT when I...


What's a 2:1 coupler? The modular jacks on CO lines is an RJ-14 connection. As a minimum, plug one line into CO1&2 and one line into CO3&4. Now try it again. My guess is you have doubled up the lines by the "coupler". The real wiring is that you bring in one line on the inner pair and one line on the outer pair of the jack plugged into CO 1&2.

Do you have a manual for the system or are you trying to "wing it?"

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Now here's a conflict. Does line 4 work on any other phone where it doesn't ring? You say all lines are working properly wiith dial tones, tnen you say you can't pick it up from another phone.

I don't think these phones have "private lines", but the dial tone comes from the 2nd RJ-14 jack on the wall. On every phone, you could swap the plugs so that line 1 comes into line 3 and line 3 comes into line 1 (you'll lose the intercom) and see if you get dial tone on line 2 which will be the phone that works line 4. The point being to determine if you have a wiring issue or a programming problem.

Carl

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Phone less than a year old. no dial tone with inability to call out or receive calls. other phone functions seem to be working


First check if it is the phone or the line. Try replacing the cables. Use another phone (known working) to see if the jack has a dial tone with it. If you have dial tone on another phone and not on this phone with any set of RJ-11 cords, then send the phone to AT&T for repair. It had a 1 year warranty. Contact the customer service at www.telephones.att.com, or call 1 800 222-3111.

Try both phone on other jacks with that line, if available. If the phones work on other jacks but not on the first one, open up the faceplate and check for loose wires. Most either use screws to hold the wires or have keystones with punch downs. If you have the screw type, strip the wire strand if needed and resecure the wire. http://www.lanshack.com/wire_phone_jack.aspx has the diagram of the wiring. The keystone punchdown tool is available at stores like Lowes and Home Depot, among others - in the section for wiring a new home.

Try then on another line, if possible. If the phones work here, then it is a general wiring issue on the other line.

Find where your telephone service comes in and see if the box has RJ-11 connections. Try your phones there. If the phones do not work at other jacks and the service connection is not RJ-11, call your telephone provider. They can test the line and will repair the line free if it is an outside issue. If the issue is inside, check all exposed wiring for damage. Check the jacks as well. If it is a problem inside the wall, you may want a professional. Your telephone service provider will probably fix it for a fee.

I hope this helps.

Cindy Wells

Feb 04, 2011 | AT&T 1855 Phone

1 Answer

Everything works, but i HAVE NO DIAl tone


Does another phone work at that jack? Try a different phone cord (RJ-11). I like to use a simple older phone for testing. Do any of the other jacks work?

Find where your telephone service comes in and open the box. If you are lucky, you will find RJ-11 jacks in the box. Test for dial tone there. If there is no dial tone, contact your provider and have them fix the line. (If the service box doesn't have an RJ-11 plug, you will need the provider to test the incoming phone line.)

If the problem is only at the one jack, open up the outlet box and check for loose or broken wires. Some use a screw connection; others use a keystone jack (which requires a special tool to press the wires into the connection). For the screw type, you strip the insulation on the individual strands. The keystone has teeth to penetrate the insulation so don't strip it back. http://www.lanshack.com/wire_phone_jack.aspx shows how the jack should be wired.

If none of the inside jacks work, you need to check any exposed wiring for damage. After that you need to check the wiring inside the walls. Your telephone provider will fix this for a fee.

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Cindy Wells

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I have one phone line in the office and i want to


A couple of things come to mind. As a very minimum, there is a little bit more expensive splitter called a 267-B (vs 267-A) that splits an RJ-14 jack into 2 RJ-11 jacks that the Toshiba uses. For a couple of reasons, I've probably used 3 or 4 267-B's in the last 10 years.

The problem is, it only splits it at one end...at the KSU you need hardware to feed that extension. Normally, it's a single jumper from your cable pair to the block on the KSU. Do you know how to do that? If not, I'd suggest you call your Toshiba service tech.

Carl

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GE 2-9450 CORDED PHONE PROBLEM


I bet the problem is that you used to have two phone lines and now you only have one line. You cannot program an extension into one of these phones unless both Line1 and Line2 coming into the phone are working- it will act as if the extension you picked is in use, but the actual thing it is complaining about is that Line2 isn't working. The phones might have been working for years on a single phone line as long as they didn't lose power. But you don't have to throw the phones away just because you gave up your second phone line, you can still make them work. (I did it for a 12 phone system.) The way to to it: make a special cable that connects your single incoming phone line to both L1 and L2 on the phone, tricking the phone into thinking both L1 and L2 are working. Then program the extensions into the phones, and go back to using a normal cable so that only Line1 is hooked up. To make this cable: take a normal male to male cable and cut off one end. Then connect both the black and the green wires of the cable to the green post in a standard phone jack (the kind you would surface mount on the wall will work best), and connect both the yellow and red wires to the rec post inside the phone jack. Now plug your incoming phone wire into the phone jack, and plug the wire you connected into the jack into the back of your phone. The phone is probably already blinking red on the intercom, just push the extension number you want it to have, making sure there are no conflicting extensions already in use.
I would reconnect the phone using a normal line so that only Line 1 is "hot", don't leave it on this double-connected cable any longer than you need to in order to program the extension.
Good luck!

Apr 08, 2008 | GE 2-9450C Corded Phone

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