Question about Polycom SoundStation Premier EX

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Polycom SoundStation EX. Schematic

Does anyone have a schematic of the internals of this unit.  I can't draw dial tone, and it appears that several others have similar problem.  Any suggestions or if you have the schematic, I could probably figure it out.

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Posted on Jan 02, 2017

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SOURCE: polycom soundstation Ex - no dial tone

Ditto!  must be a common problem.  Anyone have any internal schematic manuals of the guts?  With an internal schematic, I could probably figure it out. 

Posted on Jan 06, 2008

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SOURCE: open up a Polycom Soundstation EX

change the battery

Posted on Feb 26, 2008

  • 1 Answer

SOURCE: polycom soundstation Ex - no dial tone

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Posted on Dec 03, 2008

JackHeath
  • 1049 Answers

SOURCE: Static from SoundStation Premier

Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

Posted on Oct 01, 2009

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Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

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Paul
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paul@edgetele.com

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5 Answers

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1 Answer

Polycom Sound Station


SoundStation: Changing dialing from Tone to Pulse

http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10966&sliceId=SAL_PUBLIC_1_2&dialogID=979138&stateId=0%200%20977279
Description
sp.gif sp.gif There are three ways that a SoundStation can be changed from tone to pulse, which depends on when the unit was manufactured.
1. Pressing the Keys 3&Vol + simultaneously, will toggle between Pulse and Tone while the unit is in On Hook Mode (off).
2. Pressing the Keys *&MUTE simultaneously, will toggle between Pulse and Tone while the unit is in On Hook Mode (off).
3. Operation done by DIP switches. Dipswitch Configuration On the bottom of the SoundStation, in the lower left hand corner of the large sticker may be a small silver sticker. Underneath that sticker are 4 DIP Switches. Switch number 4 is for tone and pulse,ON being tone, and OFF being pulse. Do not change the other three swithces as this could render the phone inoperable.

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7 Answers

Polycom soundstation Ex - no dial tone


Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

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