Question about Microsoft Xbox 360 Console

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Xbox 360 when game is inserted into console, console will attempt to read it then simply say 'open tray'. Have already tried all of the 'duh' methods of fixing this problem (ie turning off, unplugging, etc.) any new advise?

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  • 378 Answers

If you already voided the warranty seal then you willl need to have the drive replaced. If still under warranty call xbox. If they wont replace it for you then there are qualified repair services on this site.

Posted on Jan 06, 2008

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Posted on Jan 02, 2017

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1 Answer

When you put a disc in it reads open tray.


Hello ckpynn,
I have had this problem myself with my own Xbox 360. From my experience, I have noticed that the issue is usually caused due to the Xbox not being able to read the disc. This could be due to the laser inside the Xbox is dirty or damaged - or it could be the disc itself. I never attempted to repair this because I found that after about 5 or more tries, my Xbox was able to read the disc.
When you open the tray to put the disc in or to try and get the Xbox to read it, try rotating the disc a little bit and insert again.
If this doesn't work, you may need to contact Microsoft technical support for further assistance.

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Try to insert a straighten paper pin into the hole under the tray if still no go You have to open the cover and take the cd out.

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hi,Follow this method and it will work for you.Turn on your console while holding down the "A" button with no game in the tray will eventually open just dont let off the "A" button when it does open then let off the "A" button and insert ur game and close ur disc tray.

Apr 12, 2010 | Microsoft Xbox 360 Console

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Console says open tray after i have inserted a game


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Dec 17, 2009 | Microsoft Xbox 360 Console

1 Answer

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1 i think the xbox cleans its own lens but check the manual if not get a good lens cleaner.

2 clean the disc always clean your discs after and before you use them.

3 take off your hard drive and any memory cards and reset xbox to factory settings

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take out your hard drive and then turn it on restore factory settings and plug it your hard drive back in

Feb 21, 2009 | Microsoft Xbox 360 Console

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