Question about Western Digital External USB 2.0 80 GB Hard Drive

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WD Passport wont work

I have a Western Digital 2.5 inch black Passport. It was working fine for a long time. I backed up a bunch of data to it and then formated my PC. Now the drive wont work on any computers I've tried. The device manager shows it as a drive labeled "WD" but it doesn't show up in disk management, or my computer. It sounds like it is trying to spin up when its plugged in sort of a two toned sound repeated three times and then a couple of clicks. Any ideas?

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  • 27 Answers

Ok that sounds really bad. That sounds like a drive head failure. I can show you examples:
http://www.metacafe.com/watch/323388/hard_drive_failure_test/

and this, starting at 2:45:
http://www.metacafe.com/watch/738049/hard_drive_failure/

Get it checked out by a hard drive recovery service. If u want to see if u can get it to work before you get it serviced, you could try putting it in the refrigerator or freezer for a short while and testing it.
I would just go straight to the recovery service.

Posted on Jan 06, 2008

  • Chris Park
    Chris Park Jan 06, 2008

    aaaa! i forgot to say to try Spinrite before all of that.

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Can't retrieve data


Be sure to use the WD supplied USB cable to connect the drive. I had a similar problem with my WD Passport 320 and was told that using a cable other than that short 8 inch cable can cause some odd operations.

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I have a Western Digital Passport that works fine


Western Digital Passports work perfectly on USB ports 2.0 that supplies 5v of electricity with a max of 500mA. If your computer was manufactured more than 5 years ago, it may be using the USB 1.1 which is slower than the current.

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My passport "removes" my files!


WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Jan 16, 2009 | Western Digital Passport WDXML800UE...

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Can I use my passport essential 2.0 to backup my work computer as well as my home computer?


You can use your WD Passport to sychronize data on multiple computers, you just need to set up the other computer name (e.g. "Work computer")using the software.

WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

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2 Answers

WD Hard drive no longer works


This is mostly a power issue, but if you use a hub it may be latency as well. Some USB ports limit power to 400-500ma per port, the Passport Essential needs a bit more than 1000ma and won't work at all with these computers. Other USB ports/hubs limit the total power available for all devices combined... this is why, in your case, you can use one drive, but not both.

FYI, higher speed devices also tend to need shorter cables due to latency. (Light & electricity travels about 1 foot, or 30 cm, in a billionth of a second; this limits the size of high speed devices. In layman's terms, latency is the Brontosaurus effect, since the head takes a while to talk to the tail.)

To boost power, Western Digital recommends using a 22" USB 2.0 Power Booster Cable (WDCA029RNN) to combine the power of two USB ports into the one Passport Essential USB port--it is also a bit longer than the original 18 inch cable. For all EXCEPT the black Passport Essential drive, you may also the WD Passport™ Power Supply Adapter (WDPS021 for the US voltage version). See Western Digital knowledge base ID 1296 for more on this issue.

Hope this helps!

Apr 12, 2008 | Western Digital Passport WDXML800UE...

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