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You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.
Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.
Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.
Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .
Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.
Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.
MP3 players can only play music files in mp3 file format.You need to convert your CDs to mp3 music files onto your computer ordownload them from the Internet and then copy them to your MP3 player. You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track. Click on this link for instruction on converting music files to mp3 file format:- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
Welcome To FixyaDIY Community^^
Its my pleasure to help You solving this Problem.
Its obvious that after the installation of a new Windows XP version in your computer, The GoGear Won't operate as usual Because it's missing drivers and the Music downloading utility in the computer Interface.
Now you should install the Drivers To Solve this Problem.
You can Download Drivers and utilities from the link below:
Here's what you want to do:
1) Back up all music and picture files if possible
2) With the GoGear powered on, reset the player by holding the power on/off and volume + keys simultaneously until the GoGear shuts down
3) Turn the GoGear back on and see if message persists
If the "please connect player to PC" msg persists:
1) Connect GoGear to computer
2) Open Philips Device Manager (Start --> All Programs --> Philips in Windows XP if no shortcut on desktop)
3) Click on the Repair tab - see if there is a msg that says something like "to repair your player, connect GoGear to computer while holding the volume + button"
4)IMPORTANT: Disconnect the GoGear from the USB cable, turn the GoGear OFF, and then press and hold the volume + button; then, connect your GoGear to PC while still holding the volume + button (VERY IMPORTANT: this process will fix your player, but it will also delete all music and images you have stored on the GoGear) - do not let go of the Volume + button until a pop-up comes up saying that your player is being repaired
After the repair process is complete, your player should work fine - you will have to re-download all files to the GoGear.
My friend, I had the same problem. I however never use jukebox but I do have Windows Media Player 11 and I could see the songs being sent to the device. Even when I opened the device files on the pc the music was there. But when unplugging the USB and turning the actual mp3 player on, there was NO music on there. What I did is go on Philips.com and start researching away. I did rollback to the older version of Media player (10) by simply going to add/remove programs and following Phillips' own instructions. Also I thought it would be a good idea to download the most recent updated info Philips had for this device, like a driver or firmware they call it. Everything worked after that. I had no owners manual also, since I bought this MP3 from my barber at his shop after he got a new IPOD. SO I downloaded the owners manual and all additional info online at their website. Hope this helped. It wasn't easy but you just have to read. Also, it did take a while , good luck............RKALAWALA