Question about SanDisk Sansa e250 MP3 Player

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Frozen screen my sansa mp3 (the e200 series) has frozen on the "connected" screen. I was downloading some song and the computer froze! I unplugged it and the mp3 's screen froze. The little arrows that usually move when it is plugged in dont move at all and there is no battery sign. i cant turn it off!

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Re: frozen screen

Hold down the power button for 20 seconds. It should eventually shut down and then you can plug it back in to the usb cable.

Posted on Feb 12, 2008

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Re: frozen screen

Try holding down the menu button for like 20 or so seconds. This will should restart your mp3 and should get the screen unfrozen.

Posted on Jan 06, 2008

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Re: frozen screen

All you reaaly have to do is let the battery run out. Then once the mp3 is dead, charge it. The screen should be unfrozen.

Posted on Jan 06, 2008

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My sansa e250 gets frozen

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + (REC button for Sansa e200 series) button, and reconnect the player to the computer while holding the volume + (REC button for Sansa e200 series) button in. Keep holding the volume + (REC button for Sansa e200 series) button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Dec 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

My songs show up in music folder on the drive, but not on the actual player.

Backup the songs on the player, delete them from it and load them back on. This should build the song lists back up.

- John

Jun 22, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa e200 is not recognized by by computer

**** this sansa e260 the piece of **** froze on me twice and both times i took it back to circuit city and just got a new one. one suggestion when you do get this is keep the repeipt for it

Mar 31, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

My sansa e200

Well, I hook it up to my computer
2. then I open My documents, My Music ( I rip my songs off cds and add them to my Windows Media Player)
4 .then I copy the song(s) I want and
5. paste them on the Sansa Icon in the My Computer

Hope it Helps!

Jan 07, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

My sansa e200

-Plug in your mp3 player

-Go into 'Limewire', select a song and go 'Locate file/Open Containg Folder', you should be in your folder with all your songs. or go 'My Music' and find your music files.

-Either select all your songs, open them with 'Windows Media Player' and transfer them that way.
-Or 'Open My Computer' then open 'Sansa e200' and drag the songs from where your songs are located [My Music] to the 'Music' folder in your Sansa e200 folder.

[MyMusic] Song.mp3 >drag to> [MyComputer/Sansa] Music.

Dec 26, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

New songs= black screen

try to remove the battery, wait 30 seconds and replace it
this should reset your sansa,

a real hard reset isn't possible,
you can format it though
warning, this removes everything

To format your Sansa E200 series MP3 player:

1. Open "My Computer."
2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu.
3. Press "Start."
4. You will receive a warning that the format process will erase all data on your device.
IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Procedure will erase everything off the player. Agree to the warning.
5. The format will complete. Close the format window and your player should be ready to use.

After the format, please install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa E200:

PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update.

To set your player in MSC mode, please do the following:

1. When the player is turned on, press the “Menu” button.
2. Navigate to the “Settings” menu.
3. Navigate to “USB”.
4. Under the “USB” menu, go to “MSC”.
After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read “USB Connected” and "MSC”
You can now complete the Firmware update download from on your device.
Installation Instructions:

1. Unplug any other USB flash drives that's connected to any of your USB ports.
2. Download the firmware to your PC
3. Plug in your e200
4. Double-click on the downloaded firmware (e200fw01.00.12.exe) and follow instructions
5. Unplug your e200
6. Device will do it's own update process and will restart.
The device should be ready to be used again.

Dec 16, 2007 | MP3 & Digital Media Players

1 Answer

"unknown" songs taking up memory in my sansa e200

Renew music svc sub, convert to Mp3, or update/remove DRM licensing

Nov 25, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

My sansa e200 is frozen and none of the buttons work

Try resetting your unit. Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again. Hope this helps:) Jason

Sep 04, 2007 | SanDisk Sansa m240 MP3 Player

3 Answers

Sansa e200r

my Sansa M200 has a frozen screen, tried removing battery but comes back screen frozen

Jan 04, 2007 | SanDisk Sansa e200 MP3 Player

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