Question about Microsoft Wireless Optical Desktop Comfort Edition

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Microsoft wireless keyboard stopped working (mouse still works)

My ms wireless keyboard stopped working. I tried changing batteries and pressing connect, but no luck. The mouse still works fine, but i can't get any response with the keyboard.

Anyone had this problem?

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  • melbs Jan 06, 2008

    press the button on the receiver. a few seconds later it will connect

  • mellycik Jan 06, 2008

    my keyboard is not working at all

  • Anonymous Jan 06, 2008

    My mouse works fine, but the keyboard will not respond. The batteries are new, and everything else seems to work fine.

  • Anonymous Jan 21, 2008

    yes same problem

  • johnhuckv Jul 23, 2008

    Keyboad MS 6000 v2.0 just stopped tried batteries and the connect buttons on keyboard and reciever. No joy. Did work for one night and then packed up again. Mouse is working fine though. Haave Microsoft done any updates recently that could have affected it.

  • Anonymous Jul 28, 2008

    Ave Tried to switch on my Microsoft Wireless Keyboard but it wont switch on,i have also tried by pressing the connect button for about a minute but still it wont light up, i have also changed the batteries to new ones still nothing works whats the problem/ pls help

  • Anonymous Sep 23, 2008

    my ms keyboard just stopped working, my mice works fine if you are up close.... is there a fix to this









  • rdhfenton Sep 24, 2008

    My keyboard just stopped working while i was using it. mouse still works tho. had the keyboard & mouse for 9 months now and this was the first problem. i have tried everything and nothing seems to work.

  • Anonymous Feb 15, 2009

    i have exactly yhe same problem, I run aDell PC with XP. The keyboard is a Microsoft wireless multimedia keyboard

  • Anonymous Mar 16, 2009

    It wont type at some times but at others, it does. Like now its Working! But later... it wont.

  • bikeme Mar 25, 2009

    Keyboard stopped working after a computer restart. Mouse still works. I have pressed the reconnect button several times & replaced the keyboard batteries. Nada. What's next??



  • Anonymous Apr 06, 2009

    my key board wont work tried new batteries ho;ding down every button on keyboard and reciever but no good mouse is fine thoygh

  • Anonymous Apr 06, 2009

    the mouse is fine so is everything else but the key board. I press some of the buttons to type something and nothing pops up.

  • ann13820 May 11, 2010

    there's so much of this same problem! Shouldn't there be a fix? I traded out my old for for a new one that did the same thing, so I ahve them the new one back. Still. What to do? NOTHING works!

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Don let the mouse too far from the wireless unit..it was my problem ..and i found out that the k.board and the mouse were moved too far from the unit...so sad u can't get too far from it..just one metre !

Posted on Jul 27, 2009

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I have been fighting this same problem for about 5 months.

I have the Wireless Optical Desktop 3.0 (Wireless Comfort Keyboard & Wireless Optical Mouse 2.0). Three or four times a week it stops working at random intervals. The driver DLLs simply disappear. I can see this by going to Control Panel -> Keyboard Properties -> Hardware -> Properties -> Driver -> Driver Details. The two dll files are there when it works and the dll files are gone when it stops, gone, no drivers at all. An old PS2 will still work in a pinch.

I wonder if the problem may be caused by my Windows Live OneCare or by a Windows Update that keeps reinstalling itself and failing. Alternatively, could it be that some malware is trying to gain control of the PC?

Reinstalling the software & rebooting fixes the problem --for about a day.

Posted on May 16, 2008

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I found on mine it was caused by the computer being turned of with the power strip and not the correct way. I also found that the only way to get it to work again was to clear the CMOS by removing the battery or shorting the pins on the ga-ma69vm-s2 gigabyte board and reseting every thing in the setup. I could also go into the setup and toggle the usb keyboard settings and that would cause the computer to see it again. It did not make any difference which way they were set in the setup I would loose the keyboard and mouse if someone cut the power to the computer.

Posted on Jul 07, 2008

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The warranty through Microsoft is 3 years, they are pretty good at sending out a replacement.
Go to this link and start a warranty claim

http://support.microsoft.com/gp/cp_keyboards_master

I have done this twice .

Usually works for a year before problems start again.

Posted on May 31, 2009

I tried all the connect buttons (holding them at the same time may have helped?), before just leaving it for a while (20 mins) and coming back, at which point it magically worked again.  Unfortunately, this 'magic' seemed to also make the mouse die, so I'm really no better off.

Posted on Jul 22, 2008

Press the connection button on the receiver. it worked for me. it took me a while to figure out there is a connection button on the receiver as well as the mouse and keyboard.

try it!

Posted on Feb 08, 2008

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