I purchased this machine and when I got it home I couldn't get the paper drawer to come out. When I tried to return, they wouldn't take it back. We did however get the drawer to open and for awhile it did. Now it isn't and I wondered if you know any tricks or fixes I might try. Believe me, I have tried many time to pull up and out or out and then up. Doesn't want to budge. Can you help?
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Re: Paper drawer won't slide out
Jane, I understand that you mean the paper tray that wont come out correctly. If yes, simply open the paper jam clear cover on the back side of the printer and push the paper feed roller inwards and take the paper tray out the same time.
If you mean something else, please post here as a NEW post (this horrible system of fixya doesnt send me nearly any mails when another post is added!)
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You could try removing all of the paper in the drawer and use flashlight to look into where the drawer slides in. There might be some plastic "tabs" there that are designed to prevent the drawer from coming out too far. They may be preventing pushing the drawer back in and if you use something strong and thin, like a knife blade you can push the tabs (try not to break them) out of the way and slide the drawer in.
if you remove the paper tray and you look in the slot that the paper tray slides in you should see a sensor flag hanging down remove the flag, it seems that the sensor is faulty the machine should work but wont let you know when the paper is finished so the very last page will show paper jam
Turn the printer off. Unplug it completely. Very Carefully, roll the printer onto one side. Push the paper drawer in as far as possible, then, by grabbing the bottom of the paper drawer, and the front of the drawer with your opposing hand, slowing slide the drawer to release the pressure and slide it out at the same time. Pressure from the rollers pulling paper from the drawer will jam the paper between the drawer so tightly that the weight of the machine will act as a clamp. When your remove the weight of the machine by rolling it on it's side, you can slide the drawer out easier.
pull out paper drawer, in the back of the paper drawer there is a
rectangular shaped blue button located just right of center. the
symbol on it is a lock. this button can be pushed forward (away
from you) or backwards (towards you), push it backwards towards you til
it clicks in place.
If this is the first time you have seen this error, do the following:
Power off the printer.
Remove all installed paper trays.
Make sure the paper is loaded correctly in each tray. If it is not, reload the paper into that tray.
Look up into the printer where the paper tray slides in and out. Check the feed (autocompensator) assembly for any damage.
If everything is fine, reinstall the tray and power on the printer.
Try printing a few print jobs.
If the error does not return, continue using the printer as before.
Keep an eye on it for the next few days. If the error does not
return, it may have been an isolated incident.
If the error returns just as soon as you power on the printer or
when you try to print again, you will need to find out which paper
tray/paper source is causing the problem.
If the printer has only the one integrated paper tray, the problem
will be with either the tray 1 pick arm/autocompensator assembly or the
printer's engine/system board.
If the printer has more than one paper tray installed, try printing
from each paper tray one at a time. The best way to do this is to have
all of the paper trays empty and then proceed as follows:
Put paper in tray 1 only.
Print from tray 1.
If tray 1 works fine, empty tray 1 and put paper in tray 2 and so on until you encounter the error message.
If you receive the error when printing from one particular tray, power off the printer to clear the error.
Power the printer back on.
Skip the faulty paper feed slot and move on to the next one (if
another one is present). If you can print from all but one of the paper
trays, this is the source of the problem.
If you have extra
paper trays/drawer units installed and the error occurs from only one
particular source, there are some things you can do as a temporary fix.
If the error is occurring from an OPTIONAL paper drawer/source,
power off the printer and remove the defective drawer from the printer.
You will then need to set up the printer to print from a different
tray. For information on removing an optional drawer, click here.
If the error is occurring from the integrated paper tray (tray 1)
AND you have optional paper trays installed, take all of the paper out
of tray 1 but leave tray 1 installed. Set up the printer to print from
one of the other paper tray sources (tray 2, tray 3, multi-purpose
And if your getting the same error then you need to get it serviced...