I have disconnected and reconnected the usb cable cord and the outlet plug and I have also uninstalled and reinstalled the disk, could you please help?
When I plug the printer into the usb hub the hub light does not come on. The printer works on my son's laptop. I have uninstalled, installed and rebooted still no usb light and no recgnitin from the computer.
USB is o.k. printer lights are on, driver is recognized by system.... but... printer is not responding. Please help
Posted by Guest on Feb 12, 2008
Printer not responding to commands from computer.. Printer "voice" is silent . There is no message on the printer screen to indicate a problem. USB cable and power cable and power supply to printer have been disconnected and reconnected. After the above described problem happened, both ink cartridges were replaced with new cartridges. Printed printed an alignment sheet but is still unresponsive to commands from computer.
remove printer from USB, and un-install, reboot
insert CD that came with printer and run installation "DO NOT CONNECT PRINTER" installation should ask what kind of connection USB or parallel AND it will tell you when to connect it
NOTE: connect it to a different USB port that the one you used.
again, this is general instructions as I have no clue on what printer you have.
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