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Power brush SEB234/236

Went too close to a shoe, power brush grabbed a shoelace and jammed.

Now it doesn't run.

Power light goes on and off when button on wand is pressed—but no action.

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Re: Power brush SEB234/236

Hi Clyde

Without looking at your exact problem with my eyes, I believe that it may be as simple as Unplugging the unit, then try to grab the shoelace, if it is still visible, you may need needle-nose pliers, and then try to unwind the shoelace. It may be jamming the brush!

It sounds like what happened to my wife recently! I was able to remove the lace, and was back in business! On my unit, (Kenmore brand), I had to remove the cover of the head. While I was in there, I replaced the agitator brush belt. Good Luck!

Posted on Jan 06, 2008

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Re: Power brush SEB234/236

Hi Clyde,
Before you start, unplug the vacuum from the wall socket.
First remove all the shoe laces from the beater brush. Then make sure the belt in installed correctly. If this doesn't correct the problem, open the unit and find any fuses that it may have and replace any that are blown. That sould correct your problem. It sure seems that vacuums get hungry for more than dirt at times. lol Good Luck
NC Electronic
Mills, Wyoming

Posted on Jan 06, 2008

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Hi there, it's Jack at Dyson.

As with many Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. To reset your machine, please follow the steps shown in our video guide:

Checking the cleaner head for any obstructions, and removing any threads or hair from the brush bar and end caps, should resolve the issue. However if you would like further assistance from our experts after giving this a try, please give our experts a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there, it's Jack at Dyson.

DC41's brush bar is engineered to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. You should be able to reset the machine once you've removed any threads, hair or debris from the brush bar and checked the cleaner head for obstructions:

I'm confident this will get your vacuum up and running again. Our experts are on hand to help if you would like any further advice, and if a repair or replacement part is needed we should be able to organise this under our free 5-year parts and labour guarantee. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there Amanda, it's Jack at Dyson.

Unfortunately it sounds like the shoelace jamming the brush bar may have caused damage to the cleaner head. It's probably best if you can give our freephone Helpline a call so we can take some further details. If your machine is within our 5-year guarantee period, our experts can confirm if we're able to replace the cleaner head for you.

You can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

We'll look forward to speaking with you.

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Hi there,

Your DC25 is equipped with a safety feature which shuts off the brushbar if it becomes tangled with a rug fringe, shoelace, etc. It's easy to reset - please follow the steps shown in our online support guide:

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If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly - one of our experts will be happy to answer your queries. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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Hi choward40,

Yah, vacuums don't particularly care for shoelaces! :>)

Did you get the shoelace taken out of the beater brush?
Did the shoelace go all the way into the machine?

Please reply back. Thanks,

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