Hi,
Cause 1
If this error occurs while using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
You need to complete the following steps:
- Verify that you have the BlackBerry Device Software installed on your computer.
Before you use Application Loader to install software on your BlackBerry wireless device, verify that the necessary device software is installed on your personal computer.
To verify what device software is installed on your computer
- In Desktop Manager, click Help>About Desktop Manager.
- Click the Device Software tab.
The Device Software tab lists the device system software installed on your computer. If the tab is blank, then no device software exists.
- If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
- If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
- If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
- Open BlackBerry Desktop Manager and double-click the Application Loader icon.
- Use the application loader tool to install the BlackBerry Device Software.
OR
Cause 2
It may occur when all data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
You need to complete the following steps:
- Open BlackBerry Desktop Manager and double-click the Application Loader icon.
- Use the application loader tool to install the BlackBerry Device Software.
Cause 3
It may occurs when the Power Management feature on the computer turns off the USB ports.
You need to complete the following steps:
- On your computer, click Start > Settings > Control Panel.
- In the Control Panel, double-click the System icon. The System Properties window opens.
- Click the Hardware tab of the System Properties, and click Device Manager.
- In the Device Manager, double-click Universal Serial Bus Controllers.
- Right-click the first USB root hub, and click Properties.
- In the Properties window, click the Power Management tab.
- Clear the Allow the computer to turn off this device to save power check box.
- Repeat steps 5 to 7 for all other USB root hubs.
- Restart your computer.
Cause 4:
It may occurs when the BlackBerry smartphone is connected to a laptop computer using a docking station.
You need to complete the following steps:
- Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
- Re-install the BlackBerry Device Software using the application loader tool.
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