Question about Logitech Quickcam IM 961361-0403 Webcam

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Error message camera is unplugged when installing

I have received a new QuickCam IM. When trying to install it: when I get to the point I am to plug in the camera, I do so. I then receive an error message stating the camera is unplugged. It is not unplugged. I have followed the directions to go back and start again with the install process. I have completed the re-install to no avail. I am still receiving an error message stating the camera is unplugged. The software for the camera has installed, I have already been prompted to check for updates, which I did not do.
I would appreciate any assistance you might have to offer.
Thank You.
Peggy Dobbins

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Re: Error message camera is unplugged when installing

U nee dto dl updates or updated verison from website try that 1st ok

Posted on Jan 06, 2008

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I cant instal web camera in messenger


First, make sure you follow the instructions from your camera manufacturer to ensure the proper installation of your camera.
This involves inserting the camera installation CD, being guided through a few steps for installation, and restarting your computer. Plugging in the camera's USB cord at the incorrect time during the camera software installation procedure can cause various problems.
To reinstall your webcam:
Uninstall any existing camera installations. Click "Start," "Settings," "Control Panel," and "Add/Remove Programs." From the list, choose your webcam software and click Remove.
Unplug the camera's USB cord from the computer.
Reboot your computer.
Insert your camera's setup/installation CD.
Follow the instructions described by the camera setup program, and plug in your camera only when prompted. This is usually done after restarting your computer.


P.S. rate our answers properly.

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Running Windows Vista Ultimate, using QuickCam Orbit AFT, installed QuickCam v11.8, same problem, error window states "Quickcam.exe has stopped working" - I've uninstalled, reinstalled, uninstalled, reinstalled download from logitech, uninstalled, etc., etc., no same message. Seems like a lot have similar problem, must be an answer out there.

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Cannot install softwear

If you are installing a webcam.Cam must be unplugged before driver install.uninstall and reinstall drivers.after install reboot.then plug cam in.os will recognize new and configure. then use your im set-up to configure for your im. in skype do this..In skype use free call set-up to set-up and configure your webcam/mic.It is fairly easy just follow the prompts.This should solve the problem .thank you for using FixYa and don't forget to vote.RICHARDM69

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have you tried directing Vista to search you Logitech installation disk?
Don't install the main software, just plug in your camera and then, when
vista asks for drivers, get it to search the logitech CD. This is what i did
witrh my logitech camera and it installed without any problem.

or you can fix your usb driver and try it in anothrt port of usb



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I can't get my logitech quickcam chat to instal...

Which cameras are compatible with MSN 6.0?
Below is a list of cameras that are compatible with MSN 6.0:
ClickSmart™ 820
ClickSmart™ 420
QuickCam® Cordless
QuickCam® Messenger
QuickCam® for Notebooks Pro
QuickCam® Pro 4000
QuickCam® Zoom
ClickSmart™ 510
QuickCam® Traveler
QuickCam® Web
ClickSmart™ 310
QuickCam® Express
QuickCam® for Notebooks
What are the Minimum System Requirements?
The minimum system requirements for MSN 6.0 are the following:
  • 233MHz processor or faster (500MHz recommended)
  • Microsoft Windows 98, Windows 2000, Windows ME, or Windows XP operating system
  • Minimum 64MB of RAM (128MB recommended)
  • Up to 50MB of hard disk space needed to install — after install, up to 15MB may be needed
  • 256-color VGA or higher resolution graphics card (SVGA recommended)
  • Minimum 800x600 screen resolution
  • Microsoft® Internet Explorer version 5.01 or later must be installed on your computer, though it does not need to be your default browser
Note: If you are not sure if your computer meets these system requirements, please check with your computer manufacturer.
Where can I download MSN Messenger 6.0?
Click here to download MSN Messenger. Note: If you experience any problems downloading or installing MSN 6.0, please contact MSN for further support.

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what you can do is uninstall your cam drivers and reinstall again, as soon as your computer recognizes the camera, try following the new device wizard and select install from a list of specific location. this will prompt you with a compatible driver for your cam and select that. then follow all the prompts and click finish. after installing it, restart your computer.
then try it now.

post if this resolved your issue.

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This sometimes happens with the cd driver, uninstall your driver first, the try loading this driver,CRID=1794,contentid=11022. Just check that when Windows says device is detected, see if it actually states your camera make and model, then says, your hardware is installed and ready to use, and NOT your hardware is installed but may not work correctly. If you still have problems, see this page, as there are a few workarounds.

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