Whenever I insert a DVD into unit, the following message appears: PLEASE CHECK THE DISC, AND FOR STAINS OR SCRATCHES ON DISCI tried using a lens DVD cleaner from Best Buy but the unit will not recognize that any disc has been inserted.... finally the message about checking disc for scratches appears
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This message alert prompts you check and make sure that there is no dirt or scratches on the disc.If so clean the disc surface with a soft dry cloth and try again.Please don't use any liquids or solvents to clean the disc.
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Eject the DVD from the Cyberhome DVD player. Look over the bottom of the disc. If any dirt and fingerprints are present, remove them with a damp cloth, moving from the inner circle of the DVD to the outside.
Insert the DVD into a scratch repair device, if the DVD has any light scratches (deep scratches are not reparable). Turn on the DVD repair kit and the device literally sands down the scratch. When this is finished, the DVD should work correctly with the Cyberhome DVD player.
Avoid inserting homemade DVDs into the disc drive. The Cyberhome is not compatible with many self-created DVDs, causing a "Disc Read Error" message to appear on the screen.
Spray compressed air into the disc drive of the DVD player. The compressed air removes dust and other debris from the laser and reading lens in the player.
Check for a scratched or dirty Navi DVD disc. Clean or have the scratches polish out at your local game store. Video game stores usually have a disc repair machine that polishes out scratches.
Note: In some cases the Navi unit can cause rotational scratches on the DVD. If this is the case than the Navi unit will have to be replaced.
Check for cracks or scratches on the dvd disc?It a dvd movie disc,not a computer program dvd disc?Take the dvd disc,washes it with some dish washing soap.To clean all the grims and grease out of the dvd disc laser surface to the dvd player laser eye to read the dvd disc.
Follow this procedure to troubleshoot if the DVD player cannot read or play the inserted disc.
Ensure the inserted disc is compatible with the DVD player.IMPORTANT: Refer to the operating instructions supplied with the product for a list of compatible disc. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Use a soft cloth to clean the disc.
Examine the disc for any cracks or scratches that might be interfering with playback.
Attempt to play another disc.NOTES:
If another disc plays in the DVD player, then the previous disc is faulty.
Some recordable discs may not play correctly because of the quality of the recording, the physical condition of the disc, or the characteristics of the recording device or authoring software used.
Remove the disc from the DVD player.
Turn off the DVD player.
Unplug the power cord of the DVD player from the AC outlet.
Let the DVD player remain without power for 1 minute.
Plug the power cord back into the AC outlet.
Turn on the DVD player.
Insert the disc into the DVD player.
Attempt to play the disc.
If still persists, its time for your device to get serviced.