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Re: my zen is freezeing
1. I'd try a system clean up first (instructions below) 2. definitely upgrade your firmware (http://us.creative.com/support/downloads/) 3. If all else fails, back up all your music on your PC and format it (instructions below)
.... from Creative's site
Reset, Format or Clean Up a Zen Vision:M
If your player stops responding, you can reset it. To reset the
player, push the end of a pin-like object (for example, a pin or
straightened paperclip) into the Reset hole. This should not cause you
to lose any data or audio tracks, unless you were in the middle of
transferring an audio track. To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
Detach the Zen Vision:M player from your PC , and ensure that the unit is off.
If the battery is too low, charge the battery fully before continuing
Slide the Power switch towards the Power icon and hold the switch in the Power On position.
Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
Release the Power switch when the Creative logo appears. The Recovery Mode appears:
Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
Format All (Formats the players hard disk - Note: all contents will be lost)
Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
Reboot (Reboots the device).
Select Clean Up or Format from the Recovery Mode, and then select Reboot.
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The same thing happened too me about six months ago after about a year and a half of using my zen with min. problems. It would freeze on 'Rebuilding..' and then there was an endless cycle of reset but eventually it would Rebuild completely and all my music and information was fine. It seemed to be playing fine but if it froze I had to start the reset game all over again. Then the real problems started. There are a few load screens before you make it to the Rebuild and it started to freeze on that instead after awhile. I was actually revealed when I froze on 'rebuilding..' and made it that far. If you can get it into recover mode and reboot it seems to have less problems freezing but that doesn't even work for me anymore. Then occasionally when it freezes it starts to vibrate terribly and make a horrible sound. Then it stops and flashes hard disk problems. This all happened slowly too me. It really wasn't worth the time I put into it trying to fix it. My advice is to work on getting a new MP3 player. If you can get it past the 'rebuilding..' your going to have to play the reset game every time it freeze and it will probably freeze more often.
My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.
Hi - I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.
But I found reformatting the entire zen totally fixed it.
-directions- Connect your zen to your computer, go to windows explorer, click computer on the side bar, and your zen should be under "portable devices". Click on it. You should now be viewing the "storage media". Right click and select "Format...". This completely resets the zen, clearing any preferences or media you put on it and the freezing problem.
It was annoying putting all the pictures, videos, and itunes back onto my zen, but at least it works now. Since I've reformatted it, I have had no problems.
Hopefully this helps others who experience this problem. --Lillian
This is important; because, if you cannot get into Recovery Mode, then
this is a sure sign of a bricked player. You could try a forced hard
reset by going in and disconnecting the battery, but chances are, the
player is bricked. try updating the firmware.