Question about SanDisk Sansa e260 MP3 Player

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Driver issues... When I connect to my desktop (Windows XP), I have no problems transferring files. When I connect to my laptop (Vista), it doesn't seem to recognize my player. If I go into "device manager," the sansa shows up, but when I click it, I get the following message: "This device is not configured correctly. (Code 1) To reinstall the drivers for this device, click Reinstall Driver." When I click Reinstall Driver, I get this message: "Windows found driver software for your device but encountered an error while attempting to install it. MTP Device This device is not configured correctly. (Code 1) If you know the manufacturer of your device, you can visit its website and check the support section for driver software." Unfortunately, no driver software seems to be available on Sandisk's website. Any ideas for me? windows vista won't install my software that came with sansa e260R called Best Buy and was assured by the "geek squad" rep. that all I had to do was go to thier website to download....can anyone tell me where it is there??? I appear to be too dumb to find it or it's not there...help

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  • GunstarGreen Jan 22, 2008

    Have the exact same problem with my sansa. In XP it works fine but as soon as I hooked it up to Vistas the driver is needed. I checked the geeksquad website and they just offer a link back to the sandisk website which DOESNT have the driver.

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Hey I dont know if this will fix the issue with your player working in Vistas but it fixed mine so give it a try. First you have to open the BestBuy Rhapsody player. Once its open go up to the tools tab and select "preferences." Once the menu pops up select "devices" on the left hand side of the window. Once you click on that look on the right hand side of the screen and press the "Add a New Device" button. After that you should get a prompt to download an update for the device and then hopefully your device will be working. Good luck!

Posted on Jan 22, 2008

  • GunstarGreen Jan 22, 2008

    Oh sorry forgot to mention to select "sansa e260r" after pressing "Add a New Device" button.

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