I recently purchased an IPhone and am having trouble sending and receiving e-mails from my Road Runner account. I have confirmed that the pop-server and smtp-server information for Road Runner is correct, but still have no success. Any help help is greatly appreciated.
-   I can receive mail - but cannot send any.-   Guest
Mar 15, 2009
-   i can receive my roadrunner emails but cannot reply to them! help1-   Guest
Mar 01, 2009
-   I setup my RR email account on iPhone using pop-server.roadrunner.com for outgoing smtp-server.roadrunner.com for incomming
When using WiFi I have no problem sending and receiving. When using 3G only I can only receive emails. I get the following error when sending any emails "Cannot Send Mail The sender address was invalid"
-   tzori
Nov 29, 2008
-   I have the same problem with Road Runner (Time Warner). I verified (several times) the pop server was correct as well as the SMTP server info was correct. I went back to the AT&T store and they told me that TW does not support email to the iPhone. I then called TW (twice) and they confirmed this. Also they tried to refer me back to apple. The representative asked me "who is the manufacture of the iPhone? TW supports SPRINT as they are business partners. Anyway, to keep it simple I could not get the simple settings to work on my iPhone to get my RR email. I followed the advice of setting up a "Gmail" account and had my RR email forwarded. That works just fine. I am a little taken back by TW though! Just because they do business with SPRINT doesn't mean that everyone else wants to!
-   Kmoen
Aug 26, 2008
-   thanks!!! I created a GMAIL Account and went to the RoadRunner WebMail page and checked the box that allows forwarding to GMAIL and keeping a copy at RoadRunner.
That is a really klugey way to solve the problem - but, hey, it works great! Thanks VERY MUCH for the information-   4thandLast
Try putting another email account on it. I suggest making an account at gmail and putting it on there. If it works, forward your roadrunner email to the gmail account and use that on your iphone.
Also, do you use pop or IMAP?
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Solution #2
posted on Feb 27, 2008
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Forwarding through Gmail is a solution however there is a slightly different, but I think better solution. You should have no problem receiving mail on your iPhone from Roadrunner, but sending out wo't work unless you're on your home network. Here's how to fix it.
1) Setup a Gmail account and add the account to your iPhone 2)In the email setting on the iphone navigate to your Roadrunner account settings. Assuming your incoming mail is working, leave the Incoming Mail Server Settings alone. 3)In the Outgoing mail server dialog enter the host name (smtp.gmail.com), Under user name enter your Gmail user name NOT your Roadrunner, and finally enter your Gmail password in the password field. 4)You've got mail
The reason it works is because once you've setup a Gmail account you have access to the server via your username and password. There's the added bonus of Gmail saving copies of any mail you send from your roadrunner account. BTW this technique works for any pop accounts you might have.
Mine works now. Here is what I have. under my mail account: on mail account - now i have the new ipone g3 (do not think it matters) incoming: pop-server.tx.rr.com my email & password
outgoing: Primary server smtp.server@tx.rr.com advanced: authentication password (your rr email password you must have this input for outgoing too) Use SSL on primary server smtp.server@tx.rr.com other server at&t smtp server ON att server was already set @ cwms.com (i could not modify this area) other than on/off Hope this works for you! I am a happy camper! :-)
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Solution #4
posted on Jan 23, 2008
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The problem is that RR does not allow relaying. Level 2 Apple support told me so. The cwmx server is the old EDGE SMTP server for cingular, at&t. NOT for wifi use. You would think that Apple & Time Warner would come up with a solution ASAP!*I've had 2 clients with this issue. Yes, forwarding is a semi-annoying "fix" at best. IMAP mail is much more preferred if you have email AND mobile email.
I just got off the phone with Apple. They told me that the pop servers at road runner will only send the email to one place (your iphone OR your outlook). So I setup a gmail account and then went to the roadrunner webmail and set it up to forward to the gmail account. Tadaa! It works perfectly. Thanks for the suggestion applgeek!
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Solution #6
posted on Jan 11, 2008
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I had the same problem. I called Apple. There is a completely different server for road runner accounts, for outgoing mail. It is something like smtp-cwmx (not the same as the one on your computer), but I would call your provider to make sure. Once I entered the new info under settings, it worked well.
Setting Outgoing Server on iPhone 1. From the Home screen, tap Settings. 2. On the Settings screen, tap Mail, Contacts, Calendars. 3. On the Mail screen, under Accounts, tap your Roadrunner account. 4. Tap Outgoing Mail Server (SMTP). 5. Tap Primary Server (might say, smtp-server.roadrunner.com or some other rr server) Host Name Change Host Name to cwmx.com User Name Leave blank Password Leave blank
SSL Make sure SSL is off Authentication Should say Password Server Port Should say 25, if not change to 25
As an alternate if the above does not work: After tapping Outgoing Mail Server (SMTP), look for AT&T SMTP Server, tap it, then turn Server to ON
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With Roadrunner mail the outgoing server settings vary depending on wether or not you are processing the mail through your Roadrunner suppied modem or not. If your iPhone is connected through your Roadrunner modem (i.e. you are connected to your home wifi network) the SMTP server is set to port 25. If you are outside of your home network the SMTP server is connected through port 587. You can create an additional SMTP server and name it Roadrunner:587 (the colon will tell the setup to use port 587) and enable both servers. That way if you are at home and connected through your wireless lan (much faster than 3G) it will use the port 25 enables server and if you are on the road it will use the port 587 server.
How to setup my email in iphone? im using xxx@nyc.rr.com
Incoming server pop-server.nyc.rr.com Outgoing server cwmx.com
no username no password Unfortunately tWC is quite adimant about not allowing outgoing mail from off the Roadrunner network. So you cannot use the same settings as you would at home… (for those following, that would be smtp.nyc.rr.com) Also unfortunately, ATT will not allow anyone to use the CWMX.com server off the EDGE network. What does this mean? You should use the cwmx.com server as much as possible, but it means that if you are off the edge network (on wifi) at that exact moment, your mail will not go out. Once you get off wifi (manually, or leave the range of the hotspot) your mail will send out. Another way to do this would be to forward your email to google.com. Google’s interface is free, connects just fine, and will hold EVERY email there until you delete it. So you could forward your email to the gmail server, checking the setting to leave copy of mail in your roadrunner account. This will send a copy of the mail to google while leaving a copy at home. Set up your iphone to it the gmail server (it has preset settings in the mail setup).
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Solution #12
posted on Sep 14, 2008
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Have you tried solution #8?
Solution #13
posted on Mar 25, 2008
Guest
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I have always heard that the relaying problem is the issue, but that you could fake it out by using a different SMTP port with password authentication. I will research more just because I'm like that. Thanks for the GMail suggestion as a fallback though.
Solution #14
posted on Mar 01, 2008
Guest
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I was able to make Solution 3 work. However, when I send an email via my Road Runner account, it has my Gmail address as the sender. Is there a way it can go out as my RR account? Thank in advance
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the home screen magnified by itself, now i can't enter the unlock code because the screen is so magnified tried to reboot same thing happens I can't answer phone or texts phone won't responde to anything
Can receive but not send from my road runner account. It worked fine at first and now will not work. Will not recognize server to send from road runner.
Comment by Guest, posted on Aug 15, 2008
AHHH, My friend just gave me her smtp and that worked fine. Now I can send mail However, I CAN"T RECEIVE Mail now. It says "cannot connect to pop-server@roadrunner.com." I'm usually on "edge" I;m ready to shoot someone!! Any help?
I have the exact problem and the battery is wearing down way too quickly. AT&T suggested that I get a new phone if the battery keeps failing. They said to contact Time Warner for the e-mail issues.
Comment by Guest, posted on Feb 18, 2008
Roadrunner doesn't seem to use IMAP only POP, thus problems using Iphone which requires IMAP