Question about Apple iPhone Smartphone

20 Answers

IPhone Road Runner Issues

I recently purchased an IPhone and am having trouble sending and receiving e-mails from my Road Runner account. I have confirmed that the pop-server and smtp-server information for Road Runner is correct, but still have no success. Any help help is greatly appreciated.

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  • blessednc Feb 15, 2008

    I can get my incoming roadrunner email but even with the AT&T smtp address cwmx.com I can't get my email to go out on my Iphone

  • Anonymous Feb 18, 2008

    Roadrunner doesn't seem to use IMAP only POP, thus problems using Iphone which requires IMAP

  • linkeylegs Jul 29, 2008

    I have the exact problem and the battery is wearing down way too quickly. AT&T suggested that I get a new phone if the battery keeps failing. They said to contact Time Warner for the e-mail issues.



  • Anonymous Aug 15, 2008

    AHHH, My friend just gave me her smtp and that worked fine. Now I can send mail However, I CAN"T RECEIVE Mail now. It says "cannot connect to pop-server@roadrunner.com." I'm usually on "edge" I;m ready to shoot someone!! Any help?

  • ekurtz1 Aug 24, 2008

    Can receive but not send from my road runner account. It worked fine at first and now will not work. Will not recognize server to send from road runner.

  • 4thandLast Aug 26, 2008

    thanks!!! I created a GMAIL Account and went to the RoadRunner WebMail page and checked the box that allows forwarding to GMAIL and keeping a copy at RoadRunner.



    That is a really klugey way to solve the problem - but, hey, it works great! Thanks VERY MUCH for the information

  • Kmoen Nov 29, 2008

    I have the same problem with Road Runner (Time Warner). I verified (several times) the pop server was correct as well as the SMTP server info was correct. I went back to the AT&T store and they told me that TW does not support email to the iPhone. I then called TW (twice) and they confirmed this. Also they tried to refer me back to apple. The representative asked me "who is the manufacture of the iPhone? TW supports SPRINT as they are business partners. Anyway, to keep it simple I could not get the simple settings to work on my iPhone to get my RR email. I followed the advice of setting up a "Gmail" account and had my RR email forwarded. That works just fine. I am a little taken back by TW though! Just because they do business with SPRINT doesn't mean that everyone else wants to!

  • tzori Mar 01, 2009

    I setup my RR email account on iPhone using
    pop-server.roadrunner.com for outgoing
    smtp-server.roadrunner.com for incomming

    When using WiFi I have no problem sending and receiving. When using 3G only I can only receive emails. I get the following error when sending any emails "Cannot Send Mail The sender address was invalid"


  • Anonymous Mar 15, 2009

    i can receive my roadrunner emails but cannot reply to them! help1

  • Anonymous Apr 13, 2009

    I can receive mail - but cannot send any.

  • Anonymous Mar 15, 2014

    trying to add a google account and e- mail to the smart phone we just got from great call , but it comes up with our last name then under that abunch of letters and numbers .I don't remember a goggle account .road runner is our e- mail and home page .not to computer smart so bear with me .

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Setting Outgoing Server on iPhone
1. From the Home screen, tap Settings.
2. On the Settings screen, tap Mail, Contacts, Calendars.
3. On the Mail screen, under Accounts, tap your Roadrunner account.
4. Tap Outgoing Mail Server (SMTP).
5. Tap Primary Server (might say, smtp-server.roadrunner.com or some other rr server)
Host Name
Change Host Name to cwmx.com
User Name
Leave blank
Password
Leave blank

SSL
Make sure SSL is off
Authentication
Should say Password
Server Port
Should say 25, if not change to 25

As an alternate if the above does not work: After tapping Outgoing Mail Server (SMTP), look for AT&T SMTP Server, tap it, then turn Server to ON

Good Luck!

Posted on Mar 16, 2009

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Mine works now. Here is what I have.
under my mail account:
on mail account - now i have the new ipone g3 (do not think it matters)
incoming:
pop-server.tx.rr.com
my email & password

outgoing:
Primary server
smtp.server@tx.rr.com
advanced:
authentication password (your rr email password you must have this input for outgoing too)
Use SSL on
primary server smtp.server@tx.rr.com
other server at&t smtp server ON
att server was already set @ cwms.com (i could not modify this area) other than on/off
Hope this works for you!
I am a happy camper! :-)

Posted on Sep 02, 2008

  • Rockfourd Mar 11, 2011

    What this does is turns off using roadrunner for sending mail and turns on using att for sending mail. But it worked

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With Roadrunner mail the outgoing server settings vary depending on wether or not you are processing the mail through your Roadrunner suppied modem or not. If your iPhone is connected through your Roadrunner modem (i.e. you are connected to your home wifi network) the SMTP server is set to port 25. If you are outside of your home network the SMTP server is connected through port 587. You can create an additional SMTP server and name it Roadrunner:587 (the colon will tell the setup to use port 587) and enable both servers. That way if you are at home and connected through your wireless lan (much faster than 3G) it will use the port 25 enables server and if you are on the road it will use the port 587 server.

Hope this helps....Enjoy

Posted on Apr 27, 2009

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I just had the same problem today and here was my resolution without creating any other accounts.

I have a treo palm pro and was using time warner with no issues until last thursday when for some reason it stopped working and I couldn't send messages anymore even though i could receive all my emails.
instead of using the hyphans try for example for your incoming use pop.tx.rr.com yours would be pop.whatever.rr.com.For your outgoing use smtp.tx.rr.com and yours would be smtp.whatever.rr.com

for your username use the entire email address for example johndoe@tx.rr.com and make sure you select my server requires authentication,no ssl or anything like that but if you can change to outgoing port to 587 then do so,this should work for you.GOOD LUCK

Posted on Nov 18, 2009

  • SunninginHI Mar 15, 2011

    Experienced this with Verizon iPhone, too. Tried all the solutions and this option helped! Thank you!

    It worked for me as follows:
    Host name: smtp-server.xx.rr.com
    User name: your name@xx.rr.com
    Password: enter your password
    Use SSL: off
    Authentification: password
    Server port: 587

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In settings change in SMTP to smtp.server.***.rr.com
Use a dot instead of a dash. The *** would be your state. My setting is smtp.server.nyc.rr.com
I did this and mails coming and going with no problem. Leave the incoming setting alone. My setting would be pop-server.nyc.rr.com

Posted on May 30, 2010

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I just got off the phone with Apple. They told me that the pop servers at road runner will only send the email to one place (your iphone OR your outlook). So I setup a gmail account and then went to the roadrunner webmail and set it up to forward to the gmail account. Tadaa! It works perfectly. Thanks for the suggestion applgeek!

Posted on Jan 15, 2008

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To send Road Runner Web Mail from your iPhone & iPad:

  1. On your iPhone or iPad select Settings.
  2. Select Mail, Contacts, Calendars.
  3. Select Add Account... (or select existing Road Runner Email address if it has already been set up).
  4. Select Other.
  5. Select Add Mail Account and fill out your:

    • Name
    • Address: yourusername@tx.rr.com
    • Password
    • Description: Road Runner Mail (Name that displays in your Account list on the iPhone)
  6. Press the Next button
  7. Select POP and fill out the Incoming Mail Server and Outgoing Mail Server form:

      • Incoming Mail Server Host: pop-server.tx.rr.com
      • User Name: yourusername@tx.rr.com (You must enter your complete Email address).
      • Password: Your password
      • If needed, enter port 110 and set Secure Server to off

      • Outgoing Mail Server Host: mobile-smtp.roadrunner.com
      • User Name: yourusername@tx.rr.com (You must enter your complete Email address).
      • Password: Your password
      • If needed, enter port 587 and set Secure Server to off (or without SSL)

        NOTE: Apple may display the message "Do you want to try setting up the account without SSL?" User should select Yes. Apple may take a minute to verify settings and may ask again, "Do you want to try setting up the account without SSL?" Select Yes again and the setup will be complete.
    • Select Save.

Posted on Jun 07, 2011

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I just set mine up and it was able to automatically configure. It's using pop-server.roadrunner.com and mobile-smtp. Roadrunner.com

Posted on May 15, 2011

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How to setup my email in iphone? im using xxx@nyc.rr.com

Incoming server
pop-server.nyc.rr.com
Outgoing server
cwmx.com

no username
no password
Unfortunately tWC is quite adimant about not allowing outgoing mail from off the Roadrunner network. So you cannot use the same settings as you would at home…
(for those following, that would be smtp.nyc.rr.com)
Also unfortunately, ATT will not allow anyone to use the CWMX.com server off the EDGE network.
What does this mean? You should use the cwmx.com server as much as possible, but it means that if you are off the edge network (on wifi) at that exact moment, your mail will not go out. Once you get off wifi (manually, or leave the range of the hotspot) your mail will send out.
Another way to do this would be to forward your email to google.com. Google’s interface is free, connects just fine, and will hold EVERY email there until you delete it. So you could forward your email to the gmail server, checking the setting to leave copy of mail in your roadrunner account. This will send a copy of the mail to google while leaving a copy at home.
Set up your iphone to it the gmail server (it has preset settings in the mail setup).

Posted on Nov 25, 2008

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I had the same problem and called the Apple support line at (800) 767-2775. The nice tech on the other end walked me through the setup. My problem was that my password had "&" included and for some reason the IPhone could not recognize the ampersand. Once I changed my RoadRunner password (www.selfhelp.nyc.rr.com), I could receive and send RoadRunner e-mail. Before you call, have your IPhone serial number, which you can find under setup. Hope this helps.

Posted on Nov 21, 2009

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RR email does not support relaying. that is the problem. Many unhappy iPhones users out there, Apple & att!!

Posted on Jan 23, 2008

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Try putting another email account on it. I suggest making an account at gmail and putting it on there. If it works, forward your roadrunner email to the gmail account and use that on your iphone.
Also, do you use pop or IMAP?

Posted on Jan 11, 2008

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I tried a lot of the methods mentioned above, but none worked. finally I went to the apple support web page. Looked up the iphone and email setup. I use RR in the Dallas area, entered my email address, user name and password as requested and it connected right up. I dont know, but when all else fails read the directions dont know what else to say about it. Good luck everyone.

Posted on Jun 01, 2010

Have you tried solution #8?

Posted on Sep 14, 2008

I have always heard that the relaying problem is the issue, but that you could fake it out by using a different SMTP port with password authentication. I will research more just because I'm like that. Thanks for the GMail suggestion as a fallback though.

Posted on Mar 25, 2008

I was able to make Solution 3 work. However, when I send an email via my Road Runner account, it has my Gmail address as the sender. Is there a way it can go out as my RR account?
Thank in advance

Posted on Mar 01, 2008

Forwarding through Gmail is a solution however there is a slightly different, but I think better solution. You should have no problem receiving mail on your iPhone from Roadrunner, but sending out wo't work unless you're on your home network. Here's how to fix it.

1) Setup a Gmail account and add the account to your iPhone
2)In the email setting on the iphone navigate to your Roadrunner account settings. Assuming your incoming mail is working, leave the Incoming Mail Server Settings alone.
3)In the Outgoing mail server dialog enter the host name (smtp.gmail.com), Under user name enter your Gmail user name NOT your Roadrunner, and finally enter your Gmail password in the password field.
4)You've got mail

The reason it works is because once you've setup a Gmail account you have access to the server via your username and password. There's the added bonus of Gmail saving copies of any mail you send from your roadrunner account. BTW this technique works for any pop accounts you might have.

Hope this helps someone. =)

Posted on Feb 27, 2008

  • nash24 Aug 02, 2011

    I am a former adelphia user, and I have found that
    incoming works with pop-server.roadrunner.com, and
    outgoing works with mail.adelphia.net
    On a iMac, user default ports in the Advanced settings, and uncheck SSL, Authentication: none
    On the iPad, it automatically set it up for mobile-smtp.roadrunner.com, and worked!
    Have not yet checked the iPhone, but will report soon...

×

The problem is that RR does not allow relaying. Level 2 Apple support told me so. The cwmx server is the old EDGE SMTP server for cingular, at&t. NOT for wifi use. You would think that Apple & Time Warner would come up with a solution ASAP! *I've had 2 clients with this issue. Yes, forwarding is a semi-annoying "fix" at best. IMAP mail is much more preferred if you have email AND mobile email.

Posted on Jan 23, 2008

I had the same problem. I called Apple. There is a completely different server for road runner accounts, for outgoing mail. It is something like smtp-cwmx (not the same as the one on your computer), but I would call your provider to make sure. Once I entered the new info under settings, it worked well.

Posted on Jan 11, 2008

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How do i setup roadrunner email on iPhone?


Roadrunner email service is the advance system of online communication. It is an user friendly online mailing service that allows you to receive and send emails from any corner of the world. Roadrunner email requires a stable internet connection to let you access your email account from any computer.Any Roadrunner email user can set up the account in phone using IMAP and POP3.

  • Tap on "Settings".

  • Scroll down a little and tap on "Mail, Contacts and Calendars".

  • Tap on "Add Account".

  • From the list, tap on "Other".

  • Tap on "Add Mail Account" and fill in the following information:
Name: your name
Email: your Road Runner email-address
Password: your Roadrunner email-password
Description: enter "Roadrunner"



  • For complete setup of Roadrunner email on iPhone, tap on "POP3" under incoming mail server and fill in the following information:
Hostname: pop-server.dc.rr.com
Username: email
Password: your email-password



  • Scroll down a little and under outgoing mail server, enter the following information:
Hostname: mobile-smtp.roadrunner.com
Username: email
Password: your email-password



  • Tap on "Save" and in the next page select your email address.

  • Scroll down a little, under outgoing mail server, select "SMTP".

  • Select "mobile-smtp.roadrunner.com" under main server.

  • You would need to make sure that following information appears:
SSL: none
Server Port: 25



  • Tap on "Done" and go back to the previous screen.

  • For advanced setup of Roadrunner email on iPhone, select "Advanced".

  • Check the following information and make sure it matches in the advanced section:
SSL: none
Serverport: pop-server.dc.rr.com

For more details visit -
Quick steps to correctly set up Roadrunner email on iPhone

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Complete instructions for Setting up Road Runner Mail on an iPhone. Email...


Complete instructions for Setting up Road Runner Mail on an iPhone.<br /><br />Email Settings for the iPhone & iPad<br /><br /> * Select "Settings"<br /> * Select "Mail, Contacts, Calendars"<br /> * Select "Add Account" (or select existing Road Runner email address if it has already been set up)<br /> * Select "Other"<br /> * Select "Add Mail Account"<br /> o Name: Your Name<br /> o Address: yourname@nyc.rr.com (this is division specific for the customer, for example yourname@socal.rr.com or yourname@roadrunner.com)<br /> o Password: your password<br /> o Description: Road Runner Mail (Name that displays in your Account list on the iPhone)<br /> o Select "Next"<br /> * Select "POP"<br /> o Incoming Mail Server:<br /> o Host: pop-server.nyc.rr.com (this is division specific, such as pop-server.socal.rr.com, or pop-server.roadrunner.com)<br /> o User Name: yourname@nyc.rr.com (You must enter your complete email address. This is also division specific for the customer, for example yourname@socal.rr.com or yourname@roadrunner.com)<br /> o Password: your password<br /> o If needed, enter port 110 and set Secure Server to off<br /><br /> o Outgoing Mail Server:<br /> o Host: mobile-smtp.roadrunner.com (note: mobile-smtp.roadrunner.com is not division specific, mobile-smtp.roadrunner.com is the Outgoing Mail Server Host for all Road Runner email domains, roadrunner.com, nyc.rr.com, socal.rr.com etc.)<br /> o User Name: yourname@nyc.rr.com (You must enter your complete email address. This is also division specific for the customer, for example yourname@socal.rr.com or yourname@roadrunner.com)<br /> o Password: your password<br /> o If needed, enter port 25 and set Secure Server to off<br /><br /> * Select "Save"

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Method 1: Verify email account settings on the Mail app.
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I think I found the solution for those of you who are on roadrunner service. I researched online for several hours and came up with this solution - it works for me - receiving and sending all mail:
Go to Settings disable wi-fi instead of the pie on the top you will see the blue E Go to Settings - general - reset - click on reset networks Once your network is reset, click on Settings - Mail - add account - plus in your name, address, and e-mail account name xxx@nyc.rr.com Scroll to incoming mail server: type in pop-server.nyc.rr.com user name (that's the first part of your e-mail addresss before the @nyc.rr.com) your password (the one you used setting up your account with roadrunner) scroll down to outgoing mail server host name: cwmx.com:587 click on Advanced - make sure that use ssl is off on both incoming and outgoing. Your server port should show as 587 when all done, click on the top left arrow which should show your e-mail address exit the mail system, the click on the icon from the main menu and it should work Good luck!

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