Question about Apple iPhone Smartphone
I recently purchased an IPhone and am having trouble sending and receiving e-mails from my Road Runner account. I have confirmed that the pop-server and smtp-server information for Road Runner is correct, but still have no success. Any help help is greatly appreciated.
Setting Outgoing Server on iPhone
1. From the Home screen, tap Settings.
2. On the Settings screen, tap Mail, Contacts, Calendars.
3. On the Mail screen, under Accounts, tap your Roadrunner account.
4. Tap Outgoing Mail Server (SMTP).
5. Tap Primary Server (might say, smtp-server.roadrunner.com or some other rr server)
Change Host Name to cwmx.com
Make sure SSL is off
Should say Password
Should say 25, if not change to 25
As an alternate if the above does not work: After tapping Outgoing Mail Server (SMTP), look for AT&T SMTP Server, tap it, then turn Server to ON
Posted on Mar 16, 2009
Mine works now. Here is what I have.
under my mail account:
on mail account - now i have the new ipone g3 (do not think it matters)
my email & password
authentication password (your rr email password you must have this input for outgoing too)
Use SSL on
primary server email@example.com
other server at&t smtp server ON
att server was already set @ cwms.com (i could not modify this area) other than on/off
Hope this works for you!
I am a happy camper! :-)
Posted on Sep 02, 2008
With Roadrunner mail the outgoing server settings vary depending on wether or not you are processing the mail through your Roadrunner suppied modem or not. If your iPhone is connected through your Roadrunner modem (i.e. you are connected to your home wifi network) the SMTP server is set to port 25. If you are outside of your home network the SMTP server is connected through port 587. You can create an additional SMTP server and name it Roadrunner:587 (the colon will tell the setup to use port 587) and enable both servers. That way if you are at home and connected through your wireless lan (much faster than 3G) it will use the port 25 enables server and if you are on the road it will use the port 587 server.
Hope this helps....Enjoy
Posted on Apr 27, 2009
I just had the same problem today and here was my resolution without creating any other accounts.
I have a treo palm pro and was using time warner with no issues until last thursday when for some reason it stopped working and I couldn't send messages anymore even though i could receive all my emails.
instead of using the hyphans try for example for your incoming use pop.tx.rr.com yours would be pop.whatever.rr.com.For your outgoing use smtp.tx.rr.com and yours would be smtp.whatever.rr.com
for your username use the entire email address for example firstname.lastname@example.org and make sure you select my server requires authentication,no ssl or anything like that but if you can change to outgoing port to 587 then do so,this should work for you.GOOD LUCK
Posted on Nov 18, 2009
In settings change in SMTP to smtp.server.***.rr.com
Use a dot instead of a dash. The *** would be your state. My setting is smtp.server.nyc.rr.com
I did this and mails coming and going with no problem. Leave the incoming setting alone. My setting would be pop-server.nyc.rr.com
Posted on May 30, 2010
I just got off the phone with Apple. They told me that the pop servers at road runner will only send the email to one place (your iphone OR your outlook). So I setup a gmail account and then went to the roadrunner webmail and set it up to forward to the gmail account. Tadaa! It works perfectly. Thanks for the suggestion applgeek!
Posted on Jan 15, 2008
To send Road Runner Web Mail from your iPhone & iPad:
NOTE: Apple may display the message "Do you want to try setting up the account without SSL?" User should select Yes. Apple may take a minute to verify settings and may ask again, "Do you want to try setting up the account without SSL?" Select Yes again and the setup will be complete.
Posted on Jun 07, 2011
I just set mine up and it was able to automatically configure. It's using pop-server.roadrunner.com and mobile-smtp. Roadrunner.com
Posted on May 15, 2011
How to setup my email in iphone? im using email@example.com
Unfortunately tWC is quite adimant about not allowing outgoing mail from off the Roadrunner network. So you cannot use the same settings as you would at home…
(for those following, that would be smtp.nyc.rr.com)
Also unfortunately, ATT will not allow anyone to use the CWMX.com server off the EDGE network.
What does this mean? You should use the cwmx.com server as much as possible, but it means that if you are off the edge network (on wifi) at that exact moment, your mail will not go out. Once you get off wifi (manually, or leave the range of the hotspot) your mail will send out.
Another way to do this would be to forward your email to google.com. Google’s interface is free, connects just fine, and will hold EVERY email there until you delete it. So you could forward your email to the gmail server, checking the setting to leave copy of mail in your roadrunner account. This will send a copy of the mail to google while leaving a copy at home.
Set up your iphone to it the gmail server (it has preset settings in the mail setup).
Posted on Nov 25, 2008
I had the same problem and called the Apple support line at (800) 767-2775. The nice tech on the other end walked me through the setup. My problem was that my password had "&" included and for some reason the IPhone could not recognize the ampersand. Once I changed my RoadRunner password (www.selfhelp.nyc.rr.com), I could receive and send RoadRunner e-mail. Before you call, have your IPhone serial number, which you can find under setup. Hope this helps.
Posted on Nov 21, 2009
RR email does not support relaying. that is the problem. Many unhappy iPhones users out there, Apple & att!!
Posted on Jan 23, 2008
Try putting another email account on it. I suggest making an account at gmail and putting it on there. If it works, forward your roadrunner email to the gmail account and use that on your iphone.
Also, do you use pop or IMAP?
Posted on Jan 11, 2008
Posted on Jul 13, 2010
I tried a lot of the methods mentioned above, but none worked. finally I went to the apple support web page. Looked up the iphone and email setup. I use RR in the Dallas area, entered my email address, user name and password as requested and it connected right up. I dont know, but when all else fails read the directions dont know what else to say about it. Good luck everyone.
Posted on Jun 01, 2010
Have you tried solution #8?
Posted on Sep 14, 2008
I have always heard that the relaying problem is the issue, but that you could fake it out by using a different SMTP port with password authentication. I will research more just because I'm like that. Thanks for the GMail suggestion as a fallback though.
Posted on Mar 25, 2008
I was able to make Solution 3 work. However, when I send an email via my Road Runner account, it has my Gmail address as the sender. Is there a way it can go out as my RR account?
Thank in advance
Posted on Mar 01, 2008
Forwarding through Gmail is a solution however there is a slightly different, but I think better solution. You should have no problem receiving mail on your iPhone from Roadrunner, but sending out wo't work unless you're on your home network. Here's how to fix it.
1) Setup a Gmail account and add the account to your iPhone
2)In the email setting on the iphone navigate to your Roadrunner account settings. Assuming your incoming mail is working, leave the Incoming Mail Server Settings alone.
3)In the Outgoing mail server dialog enter the host name (smtp.gmail.com), Under user name enter your Gmail user name NOT your Roadrunner, and finally enter your Gmail password in the password field.
4)You've got mail
The reason it works is because once you've setup a Gmail account you have access to the server via your username and password. There's the added bonus of Gmail saving copies of any mail you send from your roadrunner account. BTW this technique works for any pop accounts you might have.
Hope this helps someone. =)
Posted on Feb 27, 2008
The problem is that RR does not allow relaying. Level 2 Apple support told me so. The cwmx server is the old EDGE SMTP server for cingular, at&t. NOT for wifi use. You would think that Apple & Time Warner would come up with a solution ASAP! *I've had 2 clients with this issue. Yes, forwarding is a semi-annoying "fix" at best. IMAP mail is much more preferred if you have email AND mobile email.
Posted on Jan 23, 2008
I had the same problem. I called Apple. There is a completely different server for road runner accounts, for outgoing mail. It is something like smtp-cwmx (not the same as the one on your computer), but I would call your provider to make sure. Once I entered the new info under settings, it worked well.
Posted on Jan 11, 2008
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