I bought my son a zen v plus 2 gb last Christmas, and he went to turn it on and there was only a black screen. It plays songs fine, but there is just a pure black screen so its very hard to navigate through. I tried alot of times to reset it, and nothing works. Please help me out. My email address is email@example.com
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After 3 1/2 hours, the battery went dead. I waited a couple of minutes, then plugged it into my computer to see if the battery would charge. It started charging. A few hours later I went back to check on it, and it showed a full battery. I disconnected it from my computer, and turned it on. It came on, but the screen just said "Low Battery". I then plugged it back into my computer, and the screen said "Rebuilding Library". I left it for about a 1/2 hour, and it was done. I unplugged it from my computer, turned it on, and it works now!! Hope this helps out everyone else who has the same problem.
um i think u just need to drag songs to ur zen drive on ur c drive when
u connect it to charge its better then sync the three red lights are
just when u turn the volume all the way up and it will till u thats the
volume limt no big deal but and if u do have music then it might be
try putting it in recovery mode what you have 2 do is is hold down the play button while you turn on your mp3, as soon as you see thee logo release the play button and then choose the "reload os/ firmware" then follow instructions
Start up Window Media player on your computer. Plug your Zen device into the computer. Wait until you see it listing in WMP. Unplug the Zen and see if you can play the songs.
The licenses on the device should be updated by WMP when you plug in the device
I bought one of these for my son this Christmas and it's been nothing but problems.
It wouldn't play songs in folders. So i deleted the folders and
dropped in mp3's and it played fine for a while. Then it just stopped
working. Changed the battery and it still wouldn't work. Plugged it
into our PC and couldn't access the sandisk at all. Windows would
recognize the device but upon clicking on it I was asked to insert a
disk into the drive.
Two days later I try again and this time it insists that the drive
has not been formatted. So I format the drive, losing all the data that
I couldn't access anyway and I was finally able to drag more songs onto
the players disk. All of the songs previously on the player were gone
It played fine for a few minutes but then it began to shut off after
about 20 seconds of play. I double checked the format on the songs on
the player to make sure they were mp3. I tried using different songs -
same results. And now it's returned to my original problem. I can't
access the sandisk and windows is asking me to insert a disk into the
This very simple to use player is so simple that's it's a defective piece of junk.
Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."