The screen on the printer does not have the menu...it has a strange code--83C00020. The power button does not turn the printer off. I have unplugged it and that doesn't solve the problem either. Is there a way to reset the printer?
Comments:
Nov 09, 2009
- Thanks for the advice. Sorry to say, it hasn't solved the problem yet though. However, there is progress. The HP logo is now on the screen instead of a random code and the printer is re-booting...unfortunately, it has been for about 12 hours! I will try a few more ideas.
thanks again
Hi, Lest try 2 things: 1. Unplug your printer and leave it for 10 sec before reconnecting the power chord.
Assuming that didn’t work: A)Turn the printer off B)Hold down the “Ok” button and the power button. C)Keep pressing both buttons for 5 seconds and then release. If the printer recovers, please come back and grade my advice J Cheers, Ed
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