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Backdoor virus Just cleaned 476 viruses and trojans off a friends Toshiba Satellite A55-S1063 laptop... except for Generic9.AERR, which keeps popping up in the system32 directory, boflwak.dll. AVG Free and the usual online free scanners will not remove it. They had McAfee, never updated or upgraded. Some people, eh? Suggestions? Now I can not ask for help because this product is not on the sites list. O well I tried.

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  • raymar
    raymar Jan 05, 2008

    Thanks, Tom, I tried that when I found it was the only virus remaining. Ran AVG Free, AVG Antspyware, AdAware and Spybot in safe mode. Also gave TuneUp Utils 2007 a go. 3 consecutive cleanings, in both normal and safe mode, it won't budge. Since the users keep using it with a wireless connection, I keep coming back to find other malware sneaking in, especially the Lop virus. They are not making it easy for me as 4 people use the system, each using a different IM... AOL IM, Myspace IM, and Yahoo IM which I disabled from auto start. Of _course_ they don't have the system CDs or I'd reformat the HD and reinstall the OS... trying to get them to get said CDs from Toshiba, it is an older model, might have to raid the trash bin and build them a new system tho they do like the laptop... never owned one myself.

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Raymar. The virus is probably still running when you scanned. Please run the anti-virus, ad-aware and spybot in safe mode.
This will get rid of it...

Posted on Jan 05, 2008

  • Thomas Christopher
    Thomas Christopher Jan 05, 2008

    wow, what a mess.. keep me posted...

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