Ice despenser

your refrig has a solenoid that opens and closes a flapper in the bucket to bypass the ice crushers look on the bottom of the ice container and there is a brass rod that is bent at the end. if yo will find where the end of that rod inserts into the dispenser motor inside the freezer there is a saddle that has most likely frozen in the up position. you can use a hair dryer to warm the area up and pull the saddle back to the down position. its kind of hard to tell you with out pics but hopefully you get an idea of wht i'm trying to describe..