I need cleaning instructions

What are you trying to clean? De-scale machine? K-cup holder? Remove k-cup holder, very gently, and remove coffee grounds in grooves or chambers where the door latches. If you are de-scaling, use citric acid or a produce called De-scale and mix thourghly with water until powder is dissolved and then pour into reservoir. Press largest brew settings to run powder through the machine. Rinse with another full reservoir in the same way. Do not use a water high in calcium since it will shorten the life of the machine when making coffee.