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You are going to have to take the drum out to replace the roller you have pictured. I would suggest finding a diagram online for your belt so that you can make sure you get your belt back on correctly if you have never done that before. Actually, while you are in there I would take a good look at your belt and see if it has any cracks in it and replace it if it does, will save you future down time. Also, usually you will have two of those rollers and if you have not purchased two of them I would take a good look at the other one while the drum is out and see what condition it is in.
The gliders are a piece of hard plastic that set on the frame, the peice that holds the drum, their is 4 of them and they are on top of the frame, the felt liner is what supports the bottom of the drum on the fram.
Here's one place you can order a new drum. However, if the drum has cracked twice in four months you need to find out if there's something else with the dryer that's making the drum crack. You also need to think if you're doing something like putting shoes in there or something that's stressful on the dryer.
We just discovered the same problem. The drum is cracked at the seam in the very front of the drum. We are going to call tomorrow because I agree, this seems like a manufacturing defect to me. I'll post the outcome after we talk with Maytag.
the problem is with its motherboard .. i too had the same problem..
ask the repairing persons to change the motherboard if it is warranted. ( but there is no other way)..
the series for your unit is the first 2 digits of the serial number. so yours is "13" if you are ordering any parts then you need to use the lowest number that does not go above 13. so if it says part is for series 14 and over then that is not what you want. if it says series 10 thats what you do need.
We have the same machine. The drum also broke so we had it professionally installed. It wasn't done well enough and after the 90 day repair warranty, other problems developed. We still don't have a dryer and the next repair is $500 as other parts were damaged and we didn't catch it within the 90 days.
Bottom line: do have it professionally installed but be sure to ask about their work guarantee. As soon as you have any problem at all, call them back.
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