Question about Xerox Phaser 8550DP Printer

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Xerox Phaser 8550 won't recognize that the cover is closed!

The message on the LED says to close the front cover, but it doesn't recognize that it is closed. I know this is a simple solution. HELP!

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  • Jedikt1 Jan 06, 2009

    My phaser will print just fine for a while, then it will say the ink cover is open for no reason. Then I have to open and shut it again to have it continue working, what gives?

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  • Master
  • 2,072 Answers

What has most likely happened is the tab that actuates the front cover has broken off.
When you open the cover, you will see a bar code with some numbers under it. Look toward the top of that cover above that strip. There should be a piece of plastic about an inch long and thinner than a popsicle stick.
They have a tendency to break off.

Posted on Jan 07, 2008

  • Rick Kasper Jan 07, 2008

    I forgot, you can call 1-800-835-6100 and order that cover if you dont have a service agreement.

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You want to look in your ink loader, see if there is a stick jammed, twisted, broken or in anyother way out of place or hung up in the slot.
Be sure you loaded a 8550 stick also, since the shapes on the different phaser printer sticks are all different.
You may have to carefully remove the black sticks and reload them. You can take a screw and screw it into the ink stick, slide it back and remove.
Most likely you will find a gap in the ink sticks causing the problem. Here are the Xerox support page instructions.

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Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

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