How do I fix the

Nov 07, 2009

- Nothing proposed so far has worked.

Nov 08, 2009

- I downloaded Lifecam 3.0; but when I tried to install it, it brings up the Lifecam setup. This, in turn, starts downloading files from the Net thus reproducing the "infinite loop" problem.

Nov 08, 2009

- I use the Firefox browser. It doesn't make any difference.

Nov 09, 2009

- I tried the Microsoft analyser, but all it did was try to scan for security updates at Microsoft, an action which proved futile because nothing was detected or downloaded after an hour or so. Unless I did something wrong ( a distinct possibility), this would appear to be another Microsoft program which doesn't work. In any case, my computer is set to "automatic update" and has already downloaded the necessary updates.

Nov 13, 2009

- Suggestion given: "Your software used to download is not working." I should not have scorned your advice in this instance. I did take the Micro. Life Cam VX_2000 back and exchanged it for Micro. Life Cam VX-5000; but then I found that ( presumably) I need not have done so. When I opened the package and found the software was Lifecam 2.0, I was more than a little angry. However, a call to the shop elicited the info that I should just ignore the supplied software and go to the Microsoft website and download the latest version. Since this turned out to be the 3.0 version which I had already downloaded, I thought I would try installing it with Internet Explorer 7. Voila! It worked! Obviously Firefox was in some way incompatible. The odd thing is that I thought I had tried IE 7 before to install the Lifecam 3.0 software, but maybe I didn't. Anyway, many thanks for your suggestion which, when followed exactly, worked.