Question about Canon I960 InkJet Photo Printer

1 Answer

Black Printing is bad.

Black text comes out light gray with white horizontal lines.
Color print looks ok.

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  • Heepfan1 Mar 04, 2008

    I have cleaned my heads twice and have replaced the cartridge 2 times. I have done a nozzle check and at no time is black print evident. Are the elctronics bad in just the black module? All other colors come out normally. Will I have to buy another printer after only a year's use?

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Have you tried running the cleaning options? that may help. or is your black ink running low?

Posted on Mar 02, 2008

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The Grayscale print option optimizes the look of color slides for printing on a black and white printer by adding shading. The Pure Black and White option prints your slides in monochrome.

  1. Open the presentation you want to print.
  2. Click on the word File in the Menu Bar.
  3. Select the option Print.
  4. The Print dialog will appear.
example:
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Lexmark z705 printing blank envelopes soft ware ok


The problem that you are experiencing is caused by the way the text is formatted in most word processing documents. By default envelopes are printed not in black, but a dark gray. This confuses the printer and causes it to use the color cartridge to process gray instead of using the black cartridge.

You can fix this problem with one of two ways:

1. Click on "Start", "Control Panel" and click on "Printers and Faxes." Right click on the "Lexmark Printer" icon and select "Properties." Click on "Printing Preferences." Go to "Quality/Copies" tab and select the option "Print color images in black and white."
2. You can also change the color of you text to a true black in your word processor. This will require you to resort to the word processor's documentation and help files.

Both of these settings will cause your printer to use the black cartridge instead of the color. If either one of these solutions solves your problem, it means your color cartridge needs to be cleaned or replaced. If you feel that the color cartridge should not be out of ink, please follow the steps given below:

Clean Nozzle Procedure:

1. Go to the "Solution Center" and click on the "Maintenance" tab.
2. Select "Clean to fix horizontal strips."
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzles" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

“Wicking” Procedure:

1. Select "Install color/black cartridge" and remove the cartridge from the printer.
2. Get a damp paper towel.
3. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
4. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
5. Next dab the cartridge on the towel to make sure that the ink is flowing.
6. Snap the cartridge back into the printer.
7. On your computer, select "Old Cartridge installed."
8. Repeat the "Clean to fix horizontal strips" procedure listed above.

If this procedure does not help, please let us know so that we can continue with technical support.

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1 Answer

Printer smears l h side of envelope Not in printed area


The problem you are experiencing is caused by the way the text is formatted in most word processing documents. By default envelopes are printed not in black, but a dark gray. This confuses the printer and causes it to use the color cartridge to process gray instead of using the black cartridge. You can fix this problem with one of 2 ways.
Please select the "Black" only option following the steps given below:
1. Click on "Start," "Control Panel" and click on "Printers and Faxes."
2. Right click on the "Lexmark printer icon" and select "Properties."
3. Select "Printing Preferences," click on the "Quality/Copies" tab and choose "Print Color images in Black and White."
4. Select "OK."
You can also change the color of your text to a true black in your word processor. This will require you to resort to the word processor's documentation and help files.
Both of these settings will cause your printer to use the black cartridge instead of the color. If either one of these solutions solves your problem, it means your color cartridge needs to be cleaned or replaced. If you feel that the color cartridge should not be out of ink please try the following:
1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

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Dear Sir,

You are getting black lines in green color,and apperence of parallel light and dark lines because your colour catridge is almost empty.So solution is replace the catridge and take a printout. There is no proplem with a printer. i think it solves your problem.


good luck

chandrashekhar

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