Question about Brother MFC 420CN All-In-One InkJet Printer

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Not receiving faxes


I got a new fax line installed just for this machine. It is for a business and I need it desperately. It sends faxes no problem to local numbers, but not others (i keep getting the busy signal), and I still cannot receive anything. It is set to easy receive, as it was not working on the other settings either. I thought it might be the line, as I had issues with it but the phone company engineers came to fix that. There is also no noise on the line when I plug a regulare phone into it.

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Re: not receiving faxes

So if you have no noise, its a prob of the tele company not of the mfc!
Or did the tel company change to another tel standard instead of your former type?
You have to talk to the tel company to get that clear. Ask for the line standard bein g used (ISDN, normal, or a special tcpIp).

When you got the info call brother hotline of your country for support. They will help you with that prob.

Posted on Jan 05, 2008

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You need to reset the memory, since previously you have dialed some number, which is not able to connect. So restart the printer. Unplug the printer for 10 minutes and plug back the power to the printer.

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Hi check the following steps
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Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

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