I got a new fax line installed just for this machine. It is for a business and I need it desperately. It sends faxes no problem to local numbers, but not others (i keep getting the busy signal), and I still cannot receive anything. It is set to easy receive, as it was not working on the other settings either. I thought it might be the line, as I had issues with it but the phone company engineers came to fix that. There is also no noise on the line when I plug a regulare phone into it.
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Re: not receiving faxes
So if you have no noise, its a prob of the tele company not of the mfc! Or did the tel company change to another tel standard instead of your former type? You have to talk to the tel company to get that clear. Ask for the line standard bein g used (ISDN, normal, or a special tcpIp).
When you got the info call brother hotline of your country for support. They will help you with that prob.
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You need to reset the memory, since previously you have dialed some number, which is not able to connect. So restart the printer. Unplug the printer for 10 minutes and plug back the power to the printer.
Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.
If you want to use the FAX - use the dedicated line to the FAX Machine..
Hi check the following steps Problems with sending and receiving FAX
Check the TELEPHONE LINE
Make sure that you have plugged the phone cord directly and securely
into the wall jack and into the back port of the fax product. The fax
port on your product is marked "Line," "To Wall Jack," or with a wall
Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.
Remove the SPLITTER
Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.
Can try sending the Fax on Another Line
CHECK WITH DIFFERENT CABLE Try using a different telephone cord.
#0018 indicates there was a problem with dialing, but it should show for sending faxes only. Since you can neither send nor receive faxes, and are getting a message saying "no signal", make sure that the phone line is still securely connected to both the L (line) jack on the machine and the phone jack in the wall. If it is, plug another phone into the accessory jack on the machine, and check to see if you are getting a dial tone. It seems like the machine is not able to communicate through the phone line.
Just found your post and I'm having the same problem. Everything else seems to be working correctly. I can copy, scan, print and I THINK I can send a fax correctly, I should have called the person and made sure it arrived. However, I cannot receive faxes. I have an answering machine on the line, but it is not plugged into the Kodak Pinter, it is in another room. The answering machine answered the call, the FAX noise came across, but the Kodak Printer never picked it up and printed out the fax. I think I have all the settings correct, but the instructions are not very clear. Do you think I HAVE to have the answering machine plugged into the Kodak Printer? That doesn't make sense, but I might try it.
Sending faxes and revieng faxeng through a pbx you need te configure the pbx and youre fax too.( Dail a 0 before youre messages! ) You have to connect always on the pstn line on the 210sf even if you use a pbx.
The Ricoh spc210sf isn't supporting an pbx on isdn line!! Watch out for this because the isdn line is working on 24Volts!! Then you can blow youre fax modem of the spc210sf .
You can contact me true email= email@example.com
Let me know is you encounter new problems?