I have the same problem, and I can't get the software or camera to install on my computer either. I plan on taking my sons spidey ****, I mean cam, back to the store and get him something that costs more so it might work better. My suggestion is you might want to do the same as I have been trying to find help for this for a month and all have said they are cheap and pictures are blurry or bad and the camera does not work.
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The software that came with the camera should include a program that you can use to do some basic clean up (color shift, contrast, red-eye, etc.) If the problems are bad you may need Adobe PhotoShop or similar but that takes some expertise to learn. See if a local camera shop has a web site. they may offer a service to adjust and process your digital photos.
I myself have bought this camera for a gift and my son has had nothing but trouble with it! I am returning mine for somthing that works and I suggest everyone else do the same! The company does not stand behind this product!
Have you tried installing the software? If you still have difficulty, try this: 1. Plug in the camera to the computer. Make sure it is detected by the computer. 2. Right click the START button at lower left of screen and select explore. 3. In the left pane, scroll down to "mass storage device" or something to that effect. You should find it after the CD drive letters. 4. Click on it and on the right pane, you should see some folders appear. 5. Select the folder that stores the pics and double click. (If you are unsure, double click each folder till you find the right one. 6. Once you find the pics, click on "Edit" (at the top of the screen) and click on SELECT ALL. Now place the cursor over any of the pics in the right pane and right click and select COPY. 7. Now all you have to do is make a new folder and paste them into that folder.
I think your SON has told a bit of a lie unless the camera has modified filmwhere in which the photos are saved to the buffer. THough I would dought this is possible as buffers normal are cleared as soon as power goes off. Saving to the buffer would also allow you to store up to 8 photos.
Such a modification may create other proublems, as such I would go to canon and download the latest filmwhere straight away.
Had same problem -- after removing and re-installing both the software and camera (multiple times), I found that I could get the pics via Picasa -- in Picasa, the camera shows up 2 different times for me, as a "dual mode camera"; the 2nd entry works, letting me import the pics. Terrible pics, btw, very blurry and grainy, even when taken in bright light (get what you pay for, right?).
I hate booting back to Windows, though -- I use Linux -- but even gphoto2 (which can handle just about ANY camera that Linux won't handle natively as a USB storage device) can't handle the proprietary encoding format Sakar uses. Oh well.
I emailed Saker on December 26th and they finally got back to me on February 13th. All they said was that it will not work with Vista. Merry Christmas and enjoy the software games. I will never buy anything with Sakar name on it again. Poor service and poor product. My son is still upset.