Question about HP DVD 740VI 16X16 Dual Layer LightScribe DVDRW Blk RTL (HPDVD704VI) Burner

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Tray does not stay shut

I have a hp dvd rewritable drive and the tray does not stay shut unless i open and shut several times what is the problem

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  • Anonymous Mar 05, 2008

    dvd tray will not stay shut

  • Anonymous Dec 13, 2008

    if it was "rubberbands" or belts, it would not open and close... Mine is opening and stays open until i push it closed. then it just opens again.. if i hold it closed for a few minutes, it will stop trying to open and it will.


  • Anonymous Mar 18, 2009

    my hp dvd740e does the same thing only it will stay closed as long as there isnt a cd/dvd in it. i just updated the firmware with no fix so i dont know what the problem is

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Well maby ruber band fell off on gears or firmware could be updated and drivers cheak cables

Posted on Jan 06, 2008

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1 Answer

Why not open cd&dvd?


By opening what do you mean? Is it Tray or File? If Tray is not opening, Turn your Computer off, then insert a needle or a pin in the hole just beneath Tray and push the needle in slowly, after a few attempts, your Tray will open. But don't force, if you don't find yourself comfortable doing so, better call authorized service professional.

If it's about not opening Folder or File, there may be several reasons like dirty surface of CD/DVD, Corrupt File(s), Improperly created Sessions on CD/DVD etc etc. If this is the case, you may first try to clear the Surface of your CD or DVD with a soft cloth, slowly. If files or folders are not proper on your CD or DVD, or if you have incomplete writing sessions on your CD or DVD, you can not do anything to open them. Just create another CD or DVD. But if your CD or DVD is rewrite capable, you can format your CD or DVD and rewrite the data, but in this case your Data that's on your CD or DVD will vanish away.

If these things are tough,l please contact Authorized Service Center or your Computer Dealer.

Apr 23, 2014 | Computers & Internet

1 Answer

Insert tray in Phillips cd rewritable drive


If the tray is out of alignment you may as well replace the entire DVD R/W device. Even if you manage to reset the alignment, the read/write head may be misaligned and recording messed up. A new drive is only $30

Jan 05, 2014 | Philips Dh-16a6s 16x Dvdrw/cdrw Rewritable...

1 Answer

Insert DVD, closes, but opens immediately and the screen just says hello. The unit will not shut off unless I unplug it.


If I remember correctly, this unit has a little rubber belt that drives the DVD tray. When it ages, the rubber hardens and loses traction. Thus, the tray does not close properly, the internal sensor recieves no 'closed' message within a specific time, and the tray opens.

Jun 11, 2011 | Zenith XBR716

1 Answer

I have a HP dvd/cd rom rw 1040d disc drive. The disc tray doesn't open when empty. It tries to open but doesn't manage to open. If I manage to get it open, (Usually manually when shut off, it will open...


Premature failure of this drive appears to be a widespread issue. I have joined in a support thread at HP and encourage you to do the same:
http://h30434.www3.hp.com/t5/CD-DVD/Hp-dvd-1040i-Disk-tray-doesn-t-open-half-the-time/m-p/347544#M1980

Sep 29, 2010 | HP DVD1040i 20x Super Multiformat Dvd...

1 Answer

Stuck DVD tray


Turn off the computer and then use the paper clip to open the DVD tray.
If this doesn't work, then something is jaming and stopping the tray from opening. In this case, remove the DVD drive and dismantle the drive (ie. remove the metal cover to reveal the internal components and remove the CD ot DVD disc.
If nothing works the the DVD drive is faulty and needs to be replaced, these drives are not expensive.

Jul 21, 2009 | HP Pavilion DV5234US Notebook Laptop

1 Answer

Xbox dvd drive


I have had both these problems before.

For the drive tray door that will NOT open do this.
  1. Turn off, disconnect from the TV and unplug your XBOX (otherwise your risk the remote chance of causing a short).
  2. Get a paper clip and insert it into the tiny hole just to the left of the power button to manually open the tray door.
  3. While the tray is open take a Q-tip (aka cotton swab) and clean the edges of the tray guides and carefully spray a little compressed air into the bay (***do NOT shake can before or during use and hold the can vertically so only air and no refrigerant comes out***).
  4. If this does not fix your problem you while have to have your XBOX serviced unless your are comfortable taking your XBOX and DVD drive.
For the DVD tray that will not stay closed.
  1. See step 3 and 4 above.
For disassembling your XBOX and DVD drive there are numerous guides online. (www.llamma.com/xbox/Repairs/cleaning_your_dvd_drive.htm)


Dec 11, 2008 | Microsoft Xbox Console

1 Answer

I have a HP dvd/cd rewritable drive (external) - Model #dvd640e. I believe I have a dvd stuck in the drive, but I can't eject the dvd (I can't open the slot to place the DVD in the drive). I have...


Yes i have a suggestion for you. You will find a very small pin size hole just below the tray. You need to insert a needle/Pin into that hole and press it. The tray will come out and you will be able to remove the dvd.

Please rate the solution.

All the best

Sep 26, 2008 | HP LightScribe dvd640i (DVD640I)...

1 Answer

Cd/dvd drive won't stay shut


I have the dv9000z. If I do NOT push the DVD drive tray all the way in until it CLICKS shut, then it OPENS again after 1-2 seconds. This is normal. I have found that most times when I close the DVD tray drive, I am not pushing it in far enough, because the top of the DVD tray is rubbing against the laptop's case. If I just press down VERY SLIGHTLY and push the DVD tray in, the tray will fully close and CLICK shut. This works for me. Good luck.

Jun 30, 2008 | HP Pavilion dv9000z Notebook

1 Answer

Need help


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CD or other disc tray does not close or opens by itself. A CD-ROM or other disc drive tray that does not close or remain in the drive ... If the above recommendations do not work, the drive tray does not push all.

Computer CD-R help and technical information The CD-R drive does not actually create pits on the CD, instead the burner ... There were issues with reading CD-R disks in the first revision of DVD.

Device Manager information and help Later versions of Microsoft Windows renamed this category to DVD/CD-ROM drives .... If the device does not work correctly, use Device Manager to remove the.

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Good Luck, Read & follow instructions/Please dont for get to Vote/Thank You.

Dec 22, 2007 | HP Pavilion dv4000 Notebook

2 Answers

Sanyo 6100 dvd player-disc tray automatically opens whenever power is on.


you should try inspecting & servicing the tray transport mech first and then the tray sense swt.

Dec 08, 2006 | Sanyo DVW-6100 DVD Player/VCR

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