Question about HP DVD 740VI 16X16 Dual Layer LightScribe DVDRW Blk RTL (HPDVD704VI) Burner

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Tray does not stay shut

I have a hp dvd rewritable drive and the tray does not stay shut unless i open and shut several times what is the problem

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Re: tray does not stay shut

Well maby ruber band fell off on gears or firmware could be updated and drivers cheak cables

Posted on Jan 06, 2008

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Why not open cd&dvd?

By opening what do you mean? Is it Tray or File? If Tray is not opening, Turn your Computer off, then insert a needle or a pin in the hole just beneath Tray and push the needle in slowly, after a few attempts, your Tray will open. But don't force, if you don't find yourself comfortable doing so, better call authorized service professional.

If it's about not opening Folder or File, there may be several reasons like dirty surface of CD/DVD, Corrupt File(s), Improperly created Sessions on CD/DVD etc etc. If this is the case, you may first try to clear the Surface of your CD or DVD with a soft cloth, slowly. If files or folders are not proper on your CD or DVD, or if you have incomplete writing sessions on your CD or DVD, you can not do anything to open them. Just create another CD or DVD. But if your CD or DVD is rewrite capable, you can format your CD or DVD and rewrite the data, but in this case your Data that's on your CD or DVD will vanish away.

If these things are tough,l please contact Authorized Service Center or your Computer Dealer.

Apr 23, 2014 | CD & DVD Burners

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Greeting I just bought "LG

Greetings... I think your having a problem with your hardware DVD R/W.
based on your observation...
1) The dvd rom drive is detected on your windows xp and by pushing open/close button still working... " this indicate that the power and SATA / IDE cable was properly connected.
2) And you've said "NOT SPINNING".... "means you have undergo testing by touching or listening DVDrom drive while the disk was inside after closing the disk tray which is right"

Therefore your DVDrom drive was defective... you can also check by opening the metal cover to see if the disk was spinning and if the laser of optical lens released a red light.

Jul 12, 2011 | LG GSA-2166D DVD RW Dual Layer Burner

1 Answer

Problem: Hp lightscribe GWA - 4166B won't

sounds like the laser or some part inside the dvdrom is damage.
you can order a new dvd burner from for around $20-30 dollars.
make sure you order IDE unless you got a spare SATA port you can order a SATA drive.

May 27, 2011 | HP CD & DVD Burners

1 Answer

I have a HP dvd/cd rom rw 1040d disc drive. The disc tray doesn't open when empty. It tries to open but doesn't manage to open. If I manage to get it open, (Usually manually when shut off, it will open...

Premature failure of this drive appears to be a widespread issue. I have joined in a support thread at HP and encourage you to do the same:

Sep 29, 2010 | HP DVD1040i 20x Super Multiformat Dvd...

1 Answer

Cd tray is stuck in open position on my HP computer

In Some Cases The Button May Be Stuck In Causeing It To Keep Pushing It Open In Other Cases The Arm May Just Be Stuck To Extending The Tray Out. I Recommend Seeking A Computer Technician If You Do Not Know Anything About Computer Componants

May 12, 2009 | HP CD & DVD Burners

1 Answer

Dvd rewrite wont open up

slap on it 4-5 times. if it doesnt work then ... open the dvd writer and free up the tray.

Apr 24, 2009 | BenQ 4212VR DVD-RW Burner

1 Answer


i try to fix it with its setitings but stil doesnt work,it wont burn any selected songs from my windows media player but i tried it before several times,only this time it doesnt work properly

Apr 06, 2009 | Sony CD & DVD Burners

1 Answer

I have a HP dvd/cd rewritable drive (external) - Model #dvd640e. I believe I have a dvd stuck in the drive, but I can't eject the dvd (I can't open the slot to place the DVD in the drive). I have...

Yes i have a suggestion for you. You will find a very small pin size hole just below the tray. You need to insert a needle/Pin into that hole and press it. The tray will come out and you will be able to remove the dvd.

Please rate the solution.

All the best

Sep 26, 2008 | HP LightScribe dvd640i (DVD640I)...

2 Answers

Unable to manually open the CD/DVD drive

There is a good possibility that the switch under the button has failed, especially if this drive has been used a lot. An electronics technician could replace the defective switch, but unless you have a good friend in that business, it will probably be cheaper to replace the drive with a new one.

Jan 13, 2008 | HP (350208-001) CD-RW/DVD-ROM (Combo)...

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