Question about Creative Labs ZEN SLEEK MP3 Player

5 Answers

Reloading Firmware on Zen Sleek Photo

To make a long story short...

1. Zen Sleek Photo is stuck in Recovery Mode
2. Formatted Zen and got rid of firmware
3. Downloaded firmware from Creative
4. Click the .exe file...but Zen is "not connected"
5. Zen is recognized in "My Computer" but not anywhere else

SOLUTIONS???

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  • 3 more comments 
  • L_Migraine Jan 06, 2008

    How do you reset to factory firmware? The firmware that was on it is apparently the same as the firmware download from Creative...I just cannot get the .exe to recognize the device!

  • Anonymous Jan 07, 2008

    same prob--computer recognizes the player but the firmware exe does not

  • L_Migraine Jan 19, 2008

    Thanks, The Calk!

  • L_Migraine Jan 23, 2008

    Best Solution
    posted on Jan 16, 2008










    The Calk




    Rank: Apprentice

    Rating: 100%, 1 votes








    This
    is what I found. Windows Media Player 11 messes it up. All you have to
    do is uninstall anything Windows Media Player 11 and then run the
    firmware upgrader. It's some sort of but. You can reinstall WMP when
    your done installing the firmware. I found it on the creative forum.

  • Anonymous Mar 16, 2014

    how download firmware zen v plus

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This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Posted on Jan 16, 2008

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I have the same problem... HELP PLEASE!

what did you guys do 2 fix your problem..did you fix it?

Posted on Jan 23, 2008

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I have the same problem... HELP PLEASE!

what did you guys do 2 fix your problem..did you fix it?

Posted on Jan 23, 2008

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  • 167 Answers

Did you reset the firmware to the factory firmware?

download winamp and see if that recognizes it (www.winamp.com/download)

Posted on Jan 05, 2008

  • Steve Stonebraker
    Steve Stonebraker Jan 06, 2008

    You should post your problems on creative's forums www.creative.com

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  1. Obtain the latest firmware update for the player from http://support.creative.com/kb/
  2. Connect the MP3 player to a USB port on your computer.
  3. Click Download Now next to the firmware upgrade
  4. After reading the license agreement, click AGREE.
  5. Click the Save button to save the file to the PC
  6. Save box is set to the Desktop and click Save.
  7. When the file download shows Download Complete, click Run.
  8. In the Security Warning, click Run.
  9. Click the Upgrade button to start the Firmware installation
  10. When the firmware upgrade shows Firmware upgrade completed!, click Close.
NOTE:
If the firmware update could not detect the player being connected, unplug the player and plug it in again.
Do not disconnect the player once the firmware update is in progress.
When the firmware update is complete, the player will start charging automatically. It will display a charging icon, and the blue power LED will start blinking.

for more information you can get info from http://support.creative.com/kb/ShowArticle.aspx?url=http://ask.creative.com:80/SRVS/CGI-BIN/WEBCGI.exe/,/%3FSt=10,E=0000000000365877791,K=3883,Sxi=0,Answer26742=obj(26742):obj(26748)


Good Luck,

Ram.

Posted on Oct 30, 2008

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1 Answer

My zen photo sleek is stuck in recovery mode


I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

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The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

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I feel your pain. Yesterday I was in the same place as you. My player stopped working and would freeze after the splash screen. When I plugged it in, I could see the player in windows explorer, but the firmware update software, creative software, etc. kept saying it wasn't there. I went in to the control panel and hit add/remove hardware. I removed Windows Media Player (11 can mask the recognition of a player when something happens to it) and WMP runtime. I rebooted the pc and the player was then recognized. I could run the firmware update and the player works fine now.

Also, just a note. If you do get the firmware to run, mine said that firmware blah.blah.blah was already installed (even though it wasn't). Just hit okay to overwrite it.

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I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.
http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.

----

1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

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I have the sleek photo and mine bugged out. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

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If you can, the best test is to try your player with another PC,

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I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

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1 Answer

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try the Reload Firmware option from the Recovery Mode menu? It makes a huge difference!

Seeing as how you can access Recovery Mode, can perform its disk operations, and seeing as how your computer does recognize it, it seems there's a good chance it's simply firmware corruption causing your problem.

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