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Sounds like either you have do-not-disturb activated, or you have call-forward-all to voice mail set. You should have call-forward-no-answer turned on but it's easy to enter wrong code. Find a list of codes for your system and see if its one of those.
That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.
You are talking the auto attendant that picks up when someone calls in to the system and no one answers?
Which model voicemail is it. It will TELL you when you dial in to check your voicemail, ...."Welcome to Partner messaging" or welcome to partner mail" or "welcome to Partner voice messaging"
This is all programmed in the phone system settings. Your phone can be used on different Avaya phone systems (AT&T, Lucent is Avaya now) and you can also have different voice mail systems. They all program differently.
Sounds like your phone port is not programmed to use voice mail. You can have your phone port programmed to do many different things if nobody answers. Mostly you have the call transfered to another station after so many rings. That other station (extension) could be the operator, a calling group, a voice mail box, etc... Some systems allow you to change the number of rings on a per-phone basis, others only have one no-answer timer for all calls.
You can get all the manuals from www.avaya.com for free but you need to know which system and version you have first. Programming can get very complicated and you may find it easier to hire a local phone installation company that is familiar with your system to do the changes for you.
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