Your Brew Head screen and/or filter basket might be clogged with coffee oils. You can soak both pieces in a product that removes coffee oils from either www.urnex.com or Dezcal brand. Coffee shops will do this once a day. If you have the filter basket with the screw in the middle, you will need to remove the screw and soak everything as it can clog also.
If that does not work (it should tho) you can contact the Briel service center at: Electra-Craft 41 Woodbine St Bergenfield NJ 07621 phone 201-439-1700 fax 201-439-1701 info@electra-craft.com www.electra-craft.com
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