Question about Frigidaire FRT8IB5EW 30" 18.2 Cu. Ft. Top Mount Refrigerator w/ 2 Clear Crispers, 2 Sliding Wire She...

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Frigidaire FRT8S6ESBB The freezer in our 18 month old fridge/freezer seems to not be cooling appropriately. We've turned the thermostat settings for colder in both the freezer and fridge, but our ice-creams are still melting. Can you please detail steps ("idiot's guide") we can take to check for the problem, before calling some one out. Thanks MID

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