Question about HP OfficeJet 6210 All-In-One InkJet Printer

6 Answers

Carriage jam After several years of excellent use, my 6210 developed this carriage jam.  We can't find any logical reason for it, i.e. no paper jam, but the print cartridges don't move all the way to the starting position.  The troubleshooting guide only lists paper or packing material as a cause. Has anyone else had this problem?

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  • melaniep Jan 05, 2008

    My 6210 has only worked properly for the first month

    After that, it has a carriage jam after every page printed. I manually move the carriage to its start position, print one page (if I'm lucky) and then of course, another carriage jam....I have had nothing but problems with it, however, I didn't get the extended warranty, and of course it was after 30 days of purchase so now I have to just deal with it. It sucks and it is a big pain in the u know what.

    Funny how nothing is listed for frequent carriage jams that are not due to cables, paper jams, poor installation...None of these were fixes for my printer...I am very dissapointed with it. Truth be told, I don't think HP wants to take responsibility for there product and just simply make it as though something you or I are doing that is not correct. This is not the case, the printer is just JUNK!

  • JJPhare Jan 12, 2008

    I have had the same problem for several months. I tried all the various solutions including new cartridges. Holding down "# and 3 keys" worked for about 2 sheets and then the problem returned.

  • Anonymous Jan 17, 2008

    i just had a refurbished all-in-one shipped to me to replace my former 6210 that functioned perfectly for 18 months then had the irreparable carriage jam. i can't believe this, but after my 5th printing session, the "new" refurbished printer I was sent thru my extended warrantor has the SAME CARRIAGE JAM!! this is completely frustrating. it's about to go out the window along with any of my future HP business. what a pos...



    please, somebody give me a different diy options. could it be a software issue on the printer?

  • s_green94303 Mar 09, 2008

    I too have a HP 6210 and a few minutes ago stopped myself from totally destroying it. I bought this printer brand new and after about 2 months started getting the carriage jam messages. I've done everything and can see no reason why the carriage stops working. My carriage ends up to the right. I push it back to the left. Sometimes it works, sometime not. So now if I'm lucky, right when I click print, instead of clearing the carriage jam I just push the OK button until the print starts and sometimes I'm lucky with that. I'm tempted to beat this printer with a bat and send the pieces back to HP. Something has to be done.

  • Anonymous Mar 12, 2008

    same thing. sometimes turning off and on works for a print or two. VERY FRUSTRATING.

  • Anonymous Jun 17, 2008

    our computer is saying open door carrige jam and then press enter

  • Anonymous Sep 17, 2008

    i have carriage jam and the printer is 2years old

  • Anonymous Sep 18, 2008

    after changing the cartridge i got a message" CARRAGE JAM " I HAVE TRIED EVERYTHING POSSIBLE but it does not work. I have had the printer 1 1/2 years and have gotten rotten service from it all along

  • Anonymous Oct 31, 2008

    This printer is ridiculous! I am highly upset about this and have tried to fix this "carriage jam" several times. I am not sure what to do at this point.Sometimes it works and other time it doesnt this printer has me on a roller coaster of emotions. hp did a crappy job on this printer and I hope in the future they will offer better, more reliable printers!

  • Anonymous Nov 07, 2008

    I have had the same problem many times and my printer is but 2 years old too. Also the software fails continuously requiring complete uninstalls and reinstalls.

  • jate2531 Dec 11, 2008

    My HP Photosmart 2710 all-in-one has the same problem - carriage jam -unfound after many searches. Can you help?

    jate2531@comcast.net

  • b-happy Dec 22, 2008

    My story exactly...has worked perfectly for years...a few hours ago stopped with carriage jam error...checked forpaper/trash... removed/replaced cartridges...slid carriage gently along rail to right side stating position. No luck...same error message.

    Manual no help... any one have a solution/suggestion... is it time for service or replacement?

  • lwade80126 Jan 17, 2009

    I have exactly the same problem with my HP 6210xi printer. It's been working just perfectly for at least 5 years. All of a sudden last night, I kept receiving a carriage jam message and consulted the book with no real help at all. There is no paper jam but the carriage doesn't go back and forth smoothly but hesitates. I would love to have a real solution to this problem.



    Lynne

    Boise, Idaho

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6 Answers

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There's a small locking mechanism that holds the carriage in it's home position. This needs to be slightly sprayed with WD-40 or a similar lubrication (small amount). Problem solved.

Posted on Dec 30, 2008

  • dszumlas Dec 09, 2010

    Silicon worked for me!

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I just solved it!!!! Open the door, unplug, let the print cartridge move all the way to the left. Check where the cartridges usually sit on the right side, I found a BIG GLOB of sticky ink that had been leaking probably for years. Using a q-tip with a little bit of alcohol, remove and clean the area. SOLVED !!!!!!!

Posted on Aug 16, 2009

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If the error Carriage Jam or Carriage Blocked displays on the HP Officejet. The carriage assembly, which holds the ink cartridges, stalls against the left side of the printer. A paper jam may have occurred previously.
You may also be experiencing one of the following:

  • The product will not print
  • Printing stops unexpectedly
NOTE: These symptoms may be caused by other issues. The instructions provided below will not resolve every issue that may cause these symptoms.
Solution
Follow the steps below until the above issue is resolved. All of the following steps may not be necessary to resolve the issue. Step one: Clear any paper or carriage path obstructions Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed paper jam removal instructions, return to this point in these instructions to continue resolving a carriage stall. Moving the carriage
  1. With the all-in-one turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
  2. Without turning off the all-in-one, unplug the power cord from the back of the all-in-one. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
  3. Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
  4. Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
  5. Close the print cartridge access door and plug the power cord back to the back of the all-in-one. Plug the power cord into the power source.
  6. Press the On button to turn on the all-in-one.
  7. Try the print job again to see if this step resolved the issue.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • If the issue is not resolved , continue to the next step.
Step two: Ensure correct installation of the front panel overlay If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, ensure correct installation of the front panel overlay by following the instructions below. If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to re-install the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins. NOTE: If the front panel overlay is already installed, proceed to the next step.
  1. Position the control panel overlay above the device.
Press down firmly on all edges and in the center of the overlay until it snaps into place to secure it.
  • Try the print job again to see if this step resolved the issue.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • If the issue is not resolved , continue to the next step.
  • Step three: Plug the product directly into a wall outlet Verify that the product is properly connected to a suitable power source by following the instructions below.
    1. Verify that the computer and the all-in-one product have a three-prong power plug.
    2. Unplug the power cable from the back of the all-in-one.
    3. Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
    4. Plug the power cable into the back of the all-in-one.
    5. Try the print job again to see if this step resolved the issue.
      • If the issue is resolved , you do not need to continue with the rest of the instructions on this page. NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
      • If the issue is not resolved , continue to the next step.
    1. Step four: Perform a partial reset
    2. A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
    1. Unplug the power cord from the wall outlet.
    2. Unplug the power cord from the all-in-one.
    3. Press and hold # and 3 while plugging in the power cord.
    4. Plug the power cord back into the wall outlet.
    5. Plug the power cord to the back of the all-in-one.
    6. When reset displays, release both buttons.
    7. Try the print job again to see if this step resolved the issue.
      • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
      • If the issue is not resolved , continue to the next step.

    Posted on Jan 05, 2008

    • Garreb Mustasa Jan 05, 2008



      1. Step five: Remove and re-install the print cartridges


      2. Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure correct installation of the print cartridges by following the instructions below.





        1. Make sure the HP all-in-one is on.





        WARNING:
        If the HP all-in-one is off when the print-carriage access door is lifted to access the print cartridges, the HP all-in-one will not release the cartridges for changing. Damage may occur to the HP all-in-one if the print cartridges are not docked safely on the right side when you try to remove them.





      1. Open the print-carriage access door by lifting from the front center of the device, until the door locks into place.








      NOTE:
      The print carriage is on the far right side of the HP all-in-one.






      1. When the print carriage is idle and silent, press down on the end of each cartridge to snap it out of the carriage.








      NOTE:
      If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If replacing the black or photo cartridge, remove the print cartridge from the slot on the right.



      1. Gently pull the print cartridge toward you, out of its slot.

      2. If removing the black print cartridge to install the photo or gray photo print cartridge, store the black print cartridge in the print cartridge protector.

      3. Slide the proper print cartridge forward into the empty slot. Push the print cartridge forward until it clicks into place.
        If the print cartridge you are installing has a white triangle on its label, slide the print cartridge into the slot on the left. The label for the slot is green with a solid white triangle on it.
        If the print cartridge you are installing has a white square or a white pentagon on its label, slide the print cartridge into the slot on the right. The label for the slot is black with a solid white square and a solid white pentagon on it.
        Figure 5: Sliding the new print cartridge into empty slot

      4. Close the print-carriage access door.




      1. Try the print job again to see if this step resolved the issue.




      1. If the issue is resolved , you do not need to continue with the rest of the instructions on this page.



      • If the issue is not resolved , call HP to replace your printer.

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    Noticed that the cartridge wasn't going all the way to the right - to the "ready" position when the printer is on. It seems it has to be all the way right or you get the "carriage jam" message. I opened the door and pushed it about a quarter inch to the right and I could hear it lock into place. There's a little catch mechanism on the left of the cartridge when it's correctly locked into place. I lubed it with some silicon wax and now the carriage can position itself all the way to the right - it now locks itself in correctly. You can manually push it to the right (when the power is on) to temporarily cause the error to go away, but some lubrication on the catch mechanism seemed to fix it.

    Posted on Jan 06, 2010

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    Did what Jazz did. Worked like a charm. Thanks.

    Posted on Dec 16, 2009

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    This helped me: (1) As Jazz said, opened the lid, unplugged without turning off, slid ink cartdiges to left to find a huge glob of congealed ink underneath the black cartridge. Cleaned with small spoon and Q-tips. (2) like Cavey said, I lubed latch to the left of the in cartidges (when they are in home position) with WD-40.

    Must have leaked more ink that I ever used for printing!

    Still get a few "Door not closed.." messages but the I have the infamous broken hinge issue and have to manually force the door closed.

    Posted on Jul 21, 2012

    • Snorri Olafson Jul 21, 2012

      This helped me: (1) As Jazz said, opened the lid, unplugged without turning off, slid ink cartdiges to left to find a huge glob of congealed ink underneath the black cartridge. Cleaned with small spoon and Q-tips. (2) like Cavey said, I lubed latch to the left of the in cartidges (when they are in home position) with WD-40.

      Must have leaked more ink that I ever used for printing!

      Still get a few "Door not closed.." messages but the I have the infamous broken hinge issue and have to manually force the door closed.

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