Bluetooth to mobile pairing

Push and hold both vol(+) and vol (-) at the same time for approx 2 secs. The headset will falsh green and red lights. Get your phone to search for bluetooth devices. It should find the headset. Enter pairing code 1234 in phone. Done

From what I can tell and after researching the same issue it is the KRZR. I called both Verizon tech support and my bluetooth tech support.
There is no solution
If you notice some of the functions in the Blue tooth Pairing/connection menu functions don't even work. (The on off for instance and the settings) After it is paired. I tried my bluetooth with other phones and it works fine.
I am going to the Verizon store to complain untill i get a different model.

In short the KRZR software is defective